WORKSHOP NETWORK ASSISTANT

Description

Job Summary: Quality and Process Analyst focused on monitoring and ensuring customer satisfaction at an innovative urban mobility company. Key Highlights: 1. Service order opening, analysis, and monitoring 2. Inventory control of parts and equipment 3. Ensuring service quality and customer satisfaction Movida is an innovative urban mobility solutions company with a strong socio-environmental business model. Operating since 2006, it currently boasts Brazil's newest vehicle fleet and maintains locations in the country’s major cities and airports. The company is recognized as a modern car rental provider aligned with the latest technological trends, investing continuously in fleet diversification and renewal, employee training, and exclusive services. Guided by a devotion to service, Movida was the first in the industry to offer services such as monthly and long-term car rentals for individuals, pre-payment options, and 27-hour daily rental periods. Focused on technology, it also pioneered sector-wide solutions including web check-in, in-car Wi-Fi, social media chatbots, and contactless payment technology across all vehicles. A SIMPAR company, Movida today operates under Movida Participações, established in 2015 to manage operations in Car Rental, Used Vehicle Sales, and Light Vehicle Fleet Outsourcing Management. With over 6,000 passionate employees, Movida stands out for its innovative and straightforward approach. Customer focus and its people are at the core of its DNA! All selection processes conducted by **MOVIDA** are affirmative, inclusive, and non-discriminatory. **Responsibilities and Duties** Opens, analyzes, and monitors service order approvals; * Monitors parts inventory; * Controls owned equipment and tools; * Ensures service quality and customer satisfaction. **Requirements and Qualifications** * Education Level: Completed high school * Knowledge: Basic Excel * Customer service experience preferred; * Easy access to the Butantã region required. **Additional Information** We offer the traditional benefits you already know — plus more. Learn more! * **TUNED IN TO YOU:** Specialized support for our employees and their families via a 24-hour helpline offering psychological, health, social, family, financial, and/or legal assistance — all with absolute confidentiality. * Extended **Maternity Leave** and **Paternity Leave**, plus a **Newborn Kit** for new mothers and fathers. * We understand how vital children’s and adolescents’ education is. At **MOVIDA**, we help with purchasing the **school supply kit** for our employees’ children. * Our employees enjoy exclusive access to a **discount platform** covering travel, culture and entertainment, services, gastronomy, education, and wellness. * Through the **MOVIDA University**, our people learn and accelerate their professional development, becoming protagonists of their own careers.  * We recognize and value our **veteran employees** celebrating milestones with the company. Employees with **over 15 years** receive an especially grand celebration. * **Mom’s Corner:** Dedicated spaces located at the Itaim Bibi headquarters and the Mogi das Cruzes administrative office, designed for mothers returning from maternity leave who wish to **continue breastfeeding.** These areas provide all necessary **equipment for milk expression and storage, ensuring privacy and comfort.** **** * **Totalpass:** Access to an extensive network of gyms and mental health and nutrition services, promoting healthy habits and well-being. * **Pet Love:** A special benefit for your four-legged family member, supporting care for your pet. Do you identify with this position? Explore our open roles, apply, and join us in growing this company every day. **About Movida** Movida (MOVI3\) is a car rental company offering innovative urban mobility solutions for all types of needs. As the pioneer in introducing services such as monthly individual rentals, in-car Wi-Fi, pre-payment, and social media chatbots, Movida became the first car rental company in Brazil to go beyond the vehicle, helping revolutionize the national car rental industry. Attuned to modern times, Movida invests in sustainability — becoming the world’s first publicly traded car rental company to earn B Corporation Certification, joining an elite group of companies whose business model prioritizes socio-environmental development. In Brazil, it launched Carbon Free, the first program of its kind among local car rental companies, neutralizing CO2 emissions generated by its customers’ rentals. Since entering the market in 2006, Movida was acquired by JSL in 2013, went public in February 2017, and is now part of SIMPAR S.A. With an innovative profile and strong corporate governance, Movida serves both retail customers through car rentals and corporate clients via fleet outsourcing, in addition to selling used vehicles. Following substantial investments over the past four years, Movida now operates a fleet exceeding 268,000 vehicles, 259 car rental locations, and 89 used-vehicle sales points. More information is available on the Movida website: https://www.movida.com.br/