Senior Content Designer

Description

*We are looking for a Content Designer to build content and information flows in Vivo's digital products.* *As a Content Designer, you will be part of multidisciplinary squads, improving the experience and usability of our products. You will be responsible for producing instructional, objective, and inclusive content that follows our voice and tone manuals, as well as the other writing guidelines defined in our Content System.* *Internally, you will also act as an ambassador for the Content discipline, sharing our guidelines with all our stakeholders.* **Responsibilities and attributes** * + - Produce interface content, ensuring that the terms and phrasings used are in accordance with our manuals and that our communication is understandable to the user; - Be a reference for language best practices and the application of voice and tone, caring for and disseminating all our production best practices for the product; - Analyze opportunities and recommend strategies, interactions, and approaches in content; - Elaborate and document decision-making in flows; - Test and research content solutions to improve the relationship and understanding of the user in our journeys; - Analyze the hierarchy of information in the interface (screen level \< flow \< journey). **Requirements and qualifications** * Previous experience working as a UX Writer or Content Designer, preferably in applications and logged-in areas; * Experience in creating documentation * Knowledge of UX heuristics and methodologies, taxonomy, information architecture, and content research; * Knowledge of accessibility and inclusive communication; * Excellent verbal and written communication; * Autonomy and self-management. **Additional information** See what we will offer you: At Vivo, we spare no effort in supporting and valuing our employees. They are not only excellent benefits, but also flexible ones. • Choose the ideal benefit for you and your dependents, on a digital platform with various categories of Gym, VR, VA, Pharmacy Assistance, Medical, Dental, and Life Insurance; • Corporate mobile phone. Yes, a brand-new smartphone for you! • Unlimited voice and data plan! Yes, unlimited! With the best mobile network, even faster with Vivo's 5G! • An exclusive Vivo offer, with a special discount on landline, broadband, TV, and apps; • You will be entitled to receive an annual Bonus or PPR; • You will plan your future through the Private Pension plan; • Do you have children? You will be entitled to a subsidy to help with expenses for school, daycare, or babysitter; • Live in an environment that will respect your personality, your style of dressing, your way of being, and you can be authentic. \#VemdeVocê • Work remotely up to 2 times a week. \#Mobility • Have flexible working hours; • Enjoy a day off (Day off) to celebrate your birthday; • Participate in one of the largest corporate volunteer programs for you to transform the world; • Enjoy our Educational Development Program, which offers partnerships with educational institutions with discounts; certifications and online courses. • Boost your career through our Internal Recruitment Program, in Brazil or abroad, after all, we are present in more than 17 countries! \#VivoMinhaCarreira • Count on a series of initiatives to improve your physical, emotional, and social health! Here, we have \#VivoBemEstar, which encourages our team to have healthy habits and a better quality of life! Available to our employees are consultations with nutritionists, psychologists, social services, telemedicine, and much more! • All our job openings are eligible for people with disabilities and/or rehabilitated individuals. We have a culture that values diversity, differences, and the potential of people! \#VivoDiversidade \#VemPraVivo Important: The only way to participate in Vivo's selection processes is through the company's pages on the Gupy platform https://vivo.gupy.io and there is no payment of a participation fee or hiring. We are a company of the Telefónica Group, a leader in telecommunications in Brazil. We work with the purpose of **Digitizing to Bring Closer** people, businesses, and all of society, building a more connected nation and transforming the lives of Brazilians. We seek to expand the autonomy, personalization, and real-time choices of our customers, putting\-them in command of their digital life, with security and reliability – all this with the quality that only Vivo has. For this to be possible, we lead a digital transformation process and are revolutionizing our company from the inside out. We implement agile methodologies throughout the company, seeking to connect with the most innovative and collaborative ways of working. We act to foster a diverse and inclusive environment, which stimulates creativity, generating innovation and increasing engagement. We believe that the **diversity** of people, experience, cultures, behaviors, skills, and attitudes is a differentiator, which reflects the society in which we live. We have a solid internal program, based on the pillars of Gender, LGBTI\+, Race, PcD, and 50\+ to ensure a more inclusive culture and a more diverse and representative environment. We are a **technology** company, inspired by diversity and **innovation,** which offers space for everyone, supports and welcomes differences. We believe that the path to offering the best experience to our customer begins with the good experience of our employee. **\#VemPraVivo**