Commercial Receptionist \| Dr. Olho Dr. Olho is seeking a communicative, organized, and welcoming professional to work as a Commercial Receptionist. You will be responsible for providing a positive and humanized experience to patients from the first contact, ensuring excellence in service, reception organization, and support for the clinic's administrative and commercial routines. Main responsibilities * Provide in-person, telephone, and digital channel service with courtesy and professionalism. * Receive patients, perform registrations, and efficiently direct them. * Manage medical schedules, appointment confirmations, and same-day appointments, ensuring organization and punctuality in service delivery. * Guide patients on services, procedures, exams, and other clinic-related information. * Support commercial tasks, contributing to a welcoming and excellent patient service experience. * Maintain an organized reception area, ensuring a pleasant environment for patients and staff. * Handle daily situations promptly, empathetically, and with a solution-oriented mindset. * Ensure confidentiality and privacy of patient information and data. Requirements * Prior experience as a receptionist in clinics, hospitals, laboratories, or related fields. * Computer literacy and ease of use with systems and digital tools. * Excellent verbal and written communication skills. * Organized, proactive profile with strong interpersonal skills. * Ability to interact with patients experiencing diverse emotional states, with empathy and courtesy. * Capacity to manage multiple tasks while maintaining routine organization. * Commitment to ethics, confidentiality, and service quality. Advantages * Experience in ophthalmology clinics or the healthcare sector. * Familiarity with medical scheduling and administrative routines. * Commercial orientation and skill in delivering delightful patient service. * Availability to work in the South Zone (Largo Machado) or Southwest Zone (Barra da Tijuca). * Availability to work on a rotating schedule: Monday to Friday, 8:45 AM to 5:33 PM, and Saturdays, 9:00 AM to 2:00 PM\.
João Silva
Indeed · HR
João Silva
Indeed · HR
