Receptionist Secretary

Description

Receptionist Secretary Rio de Janeiro \- Duque de Caxias CLT employment contract Monday to Thursday: 08:00 AM to 06:00 PM; Friday: 08:00 AM to 05:00 PM This professional will be responsible for patient reception and front-desk services at the vascular treatment clinic. Their role includes greeting and welcoming patients, understanding their needs, ensuring an optimal experience during each visit, and recording all relevant patient information. Key responsibilities: * Provide in-person and WhatsApp-based patient reception and support. * Organize and manage physicians' schedules, ensuring efficient time allocation, appointments, rescheduling, and last-minute slot adjustments as needed. * Record and update patient information in the system and CRM throughout the entire care process. * Execute communication workflows with patients according to each stage of the relationship and care journey. * Listen attentively to patients’ needs and understand their objectives. * Refer patients to the sales team when appropriate. * Record all consultation details in the system and spreadsheets. * Update the CRM with each patient’s progress across care stages. * Collect payments and accurately record them in the system. * Contact patients undergoing post-consultation follow-up, maintaining post-sales relationships. Technical requirements: * Experience in customer/patient service. * Familiarity with performance targets and commercial routines. * Experience using CRM systems or patient interaction tracking tools. * Proficiency with spreadsheets and digital tools. * Strong written and verbal communication skills, especially via WhatsApp. Preferred qualifications: * Prior work experience in clinics or the healthcare sector. * Experience in medical service delivery or sales. Expected attitudes and skills: * Excellent communication * Agility * Organization * Proactivity * Ability to build rapport with patients and prepare them for consultations or discussions * Ability to deliver warm, empathetic reception and patient-centered service. Compensation and benefits: Fixed monthly salary: BRL 1,621.00. Benefits: Transportation allowance + meal voucher of BRL 10.00 per day. Minimum education level: High school diploma (Secondary education)