Customer Service Representative

Description

As a Customer Service Representative, your main challenge will be to receive and handle customer requests attentively and promptly across pre-sales and post-sales channels, using active listening techniques. You will play a key role in understanding customers' needs and guiding them toward the best solution. We are looking for someone who is always willing to help, with a problem-solving attitude and a focus on delivering a positive and satisfying purchasing experience. Customer Service Representative Responsibilities: * Phone, WhatsApp, chat, and e-commerce email support * Marketplace channel support * In-person support for customers and visitors at the service counter * Routing customer requests to the relevant departments * Proactive outreach to customers to resolve order-related issues * Collaboration with marketing and sales teams to effectively implement sales campaigns * Participation in company-organized events and relationship-building initiatives **Requirements** * Excellent communication skills * Attention to detail — Empathy * Completed high school education * Basic Microsoft Office proficiency * Ability to manage multichannel customer service * Completed or ongoing higher education is a plus * Prior online customer service experience is also a plus Employment type: Full-time, CLT (Consolidated Labor Laws) permanent position Compensation: R$2.112,00 per month Benefits: * Health insurance * Meal allowance * Transportation allowance Selection question(s): * What do you expect from a company when you have an issue to resolve regarding a purchase you made? Please explain. Education: * High school diploma (Mandatory) Experience: * Customer service (Preferred) Work location: On-site