Public Service

**Public Service – CCEB (Botteles Equestrian Culture Center)** About the Opportunity We are seeking a person to work in public service, responsible
- Multichannel customer service
- Excellent communication skills
- Opportunities for growth

At Mercado Livre, we are democratizing commerce and financial services to transform people's lives across Latin America. Join us in this mission! At Mercado Envios, we manage the inventory of sellers and deliver products to buyers, enhancing their experience on our platform. In a world of constant evolution, our ability to rapidly deliver products purchased through Mercado Livre has become a requirement to compete. Join the team leading logistics across Latin America—delivering world-class customized solutions and integrating local and regional carriers through borderless commerce. **We have a challenge for people who:** * Radiate entrepreneurial energy: driven by curiosity, never giving up, and focused on surpassing their own limits. * Give their all because they love working with commitment and dedication. * Embrace change as opportunity and learn from their mistakes. * Prioritize excellence and execution in how they get things done. * Foster a positive atmosphere, joy, and fun. * Know how to build alongside others and enjoy working in teams. Imagine yourself leading challenging, dynamic, and innovative projects—and being responsible for: * Collaborating with Mercado Livre’s transportation and logistics operations teams to develop and implement the optimal domestic transfer network, ensuring faster customer service and optimized costs. * Managing area performance indicators, guiding the team in building action plans to correct potential deviations. * Empowering the team to take ownership within operations—conducting operational audits and monitoring to identify improvement opportunities for indicators under your responsibility. * Managing transportation processes in operations, serving as a reference for teams during your tenure, participating in operational meetings, and influencing process compliance to ensure optimal results. * Participating in and coordinating cross-functional problem-solving sessions to determine the best way to implement identified improvements. **Requirements:** * Bachelor’s degree completed in Business Administration, Logistics, Engineering, or related fields; postgraduate qualification in Logistics preferred. * Experience managing high-volume distribution transportation, with knowledge of process methodologies and continuous improvement. * Proven experience managing large teams, shift-based work, and shift scheduling. * Availability to work rotating shifts in the Cajamar region, on a 5x2 schedule. **We offer you:** * The opportunity to be part of an entrepreneurial company where we love thinking big and long-term. * Ownership of your professional development in an environment rich with opportunities, learning, growth, expansion, and challenging projects. * Team-based knowledge sharing and learning alongside outstanding professionals and experts. * An excellent work environment, equipped with everything you need to enjoy a truly great experience. :) Mercado Livre does not contact candidates offering job opportunities in exchange for monetary payments. All open positions are available on our careers website. If you receive any request for money, please be cautious!

João Silva
Indeed · HR