Planning Analyst

Description

Job Summary: The professional will be responsible for operational planning, performance monitoring, KPI management, and client relationship management to optimize processes. Key Highlights: 1. Dynamic, results-oriented, and collaborative environment 2. Significant opportunities for career growth and development 3. Focus on operational excellence and bottleneck mitigation **TOPCON \- CONCRETE EXPERTISE COMBINED WITH HIGH TECHNOLOGY** We develop solutions that connect, innovate, and optimize processes for concrete producers, enabling scalability in concrete operations. Would you like to join a company offering the most powerful and comprehensive suite for ready-mix concrete plant management? Here, you’ll find a dynamic, results-driven, collaborative, and relaxed work environment — along with significant opportunities for career growth and development! Visit our website to learn more: www.topconsuite.com Position Mission: Execute operational planning aligned with the company’s strategy and customer expectations. Provide clear direction to execution teams and control operational efficiency through performance indicators, identifying inefficiencies, bottlenecks, and operational offenders. Completing the PDCA virtuous cycle, address inefficiencies to achieve operational excellence. Responsibilities: * Planning and Monitoring: Conduct continuous planning of operational activities and monitor and control the performance of execution teams. * KPI Management: Create, analyze, and present performance indicators (KPIs) relevant to operational processes. * Bottleneck Identification and Mitigation: Identify inefficiencies, bottlenecks, and operational inefficiencies using performance indicators, based on the PDCA methodology (Plan, Do, Check, Act). * Addressing Inefficiencies: Identify operational performance offenders and implement root-cause corrective actions. * Client Relationship Management: Serve as the active communication channel with clients (via email, phone, messaging) to resolve operational issues and gather information consultatively. Conduct kick-off meetings with clients to clearly and objectively define responsibilities and deliverables for each party. * Scheduling and Installation Management: Coordinate with clients and technical installers to schedule, track, and confirm tracking equipment installation and maintenance services. * Control and Verification: Ensure service execution by verifying installer attendance, work completion status, and updated fleet vehicle availability. Generate evidence of failed or unproductive visits to substantiate claims with clients. * Operational Activities: Perform creation of evidence and other operational and administrative support activities for the Fleet and Batch departments. Requirements: * Education: Completed or ongoing Bachelor’s degree in Logistics, Engineering, Business Administration, or related fields. * Excel Proficiency: Advanced skills in spreadsheet software (Excel / Google Sheets), including formula creation, pivot tables, and dashboards for data analysis. * Analytical Profile: Strong analytical and logical reasoning abilities to interpret data, identify patterns, and propose solutions for operational problems (bottlenecks). * Communication and Relationship Skills: Excellent verbal and written communication skills for interacting with clients and technical suppliers (installers). * Resilience and Interpersonal Skills: Ability to work under pressure, handle dynamic demands, and maintain positive team relationships. * Preferred: Spanish language proficiency will be considered a differentiating factor. Benefits: * Meal Allowance * Health Insurance * Dental Insurance * PLR \- Profit Sharing Plan * Study Incentive * Life Insurance * Total Pass * Creditas * Birthday Gift Card * Christmas Bonus * Sesc Affiliation Additional Information: * Salary: Negotiable * Employment Type: CLT