Operational Assistant (RJ)

Description

OPERATIONAL ASSISTANT – RIO DE JANEIRO \| SMART CAFÉ Are you driven by results, passionate about analyzing numbers, and eager to grow quickly? Then this opportunity is for you! Smart Group is seeking a solution-oriented and analytical professional to become the right hand of our operations in Rio de Janeiro. Here, you won’t just follow routes or monitor daily activities—you’ll manage the profitability of each point of sale and serve as the essential link ensuring operational efficiency across our snack and coffee vending machines. * Why is this opportunity outstanding? Real Career Path: We don’t sell illusions. We offer a structured plan for you to become an Operational Supervisor within the medium term. Your performance dictates your pace! * Autonomy and Challenge: You’ll think like an owner—acting as the "guardian" of replenishment, logistics, and customer experience. * High-Performance Culture: We operate with data, KPIs, and clear goals. Your day-to-day responsibilities: 1\. Logistics Intelligence & Inventory Management * Stockout Prevention: Ensure vending machines never stop selling (zero stockouts!) by monitoring coffee, consumables, and snack inventories to prevent shortages or expirations; * Procurement Planning: Analyze historical consumption data to maintain safety stock levels; * Route Optimization: Plan and monitor technical and replenishment team routes with a focus on maximum time and cost efficiency; * Data Management: Accurately record field information in our control spreadsheets and reports. 2\. Customer Experience & Strategic Support * Primary Contact Point: Handle customer inquiries via phone/email and promptly resolve urgent service requests or complaints; * Database & Ticket Management: Keep equipment records, active contracts, and technical platforms up to date in accordance with internal procedures; * Sales Analysis: Dive into reports to understand consumer behavior, compile consumption statistics, and propose improvements to increase revenue and operational profit. ✅ What we’re looking for: * Analytical and Proactive Profile: Someone who looks at Excel/spreadsheets and sees opportunities—proposing solutions even before problems arise; * Exceptional Organization: Ability to handle multiple simultaneous tasks, deadlines, and inventory control; * Sharp Communication Skills: Excellent written and verbal communication to interact effectively with various departments, field teams, and customers; * Education: Completed high school (currently pursuing a higher education degree in Logistics, Business Administration, or related fields is a strong advantage!). Differentiators that give you an edge: Prior experience in retail, logistics, or operations; Familiarity with performance indicators (KPIs). Opportunity Details: Location: Rio de Janeiro / RJ. Employment Model: Service Provision Contract \- PJ/MEI (fully focused on deliverables, goals, and results). Requirements: * Essential Requirements and Qualifications Immediate availability to start! * Intermediate/Advanced Excel proficiency (critical for inventory spreadsheets and reporting). * Strong organizational skills, attention to detail, and proactivity. * Excellent verbal and written communication for interacting with customers and field teams. * Process-Oriented Mindset: Ability to identify deviations and suggest corrective actions.