Job Description With an owner's mindset and a collaborative spirit, we join forces to remove barriers and drive business growth. We don’t just deliver digital solutions—we build the **ecosystem that** **powers entrepreneurship in Brazil.** "That’s always been how it’s done" doesn’t define us: we **question, learn, and evolve** with every challenge, transforming mistakes into innovation. To achieve this, we build a **team that plays together**, because we understand that collective success outweighs any individual interest. Our mission is to **simplify everyday life** for entrepreneurs—and we do so with **honesty in relationships** and focus on what truly matters. If you **seek consistent results** that leave a legacy, and believe technology only makes sense when it guarantees **customer success**, then this is where you belong! **About the team:** A pioneer on the Brazilian internet, **Locaweb** forms the foundation of the digital presence for thousands of companies. We offer everything from hosting and domains to marketing tools that accelerate business growth. Working here means supporting the infrastructure that keeps Brazil’s internet running—always focused on innovation and the stability customers need to grow. **What you’ll transform (The challenge):** Within the **LWSA ecosystem**, you’ll lead change. Your goal will be to **simplify the** **customer journey**, ensuring our solutions become increasingly seamless, directly impacting thousands of businesses relying on our technology to grow. ✨ **What makes our eyes sparkle:** We seek people who embody our essence and share our purpose: **We transform businesses to help them grow and thrive through technology.** If you place the **customer at the center**, embrace collaboration, focus on what matters, and consistently question, learn, and evolve—you already have what we need. We value those who roll up their sleeves and **take ownership!** **We expect you to have:** * Leadership experience: Proven track record leading technical teams, developing talent, and managing IT team performance. * Architectural vision: Ability to understand complex environments and propose solutions balancing technological innovation with operational stability. * Strategic leadership: Coordinate the technical team responsible for sustaining and evolving Linux and Windows environments, ensuring delivery of highly available services for external customers (hosting) and internal users. * Performance management: Define, monitor, and improve service levels (SLAs/SLOs) and operational metrics across the entire server ecosystem. * Infrastructure modernization: Lead standardization, automation of routines, and infrastructure modernization initiatives—eliminating manual tasks and technical debt. * Crisis management: Act on the front line during critical incidents, ensuring rapid service restoration, effective communication with stakeholders, and root cause analysis (RCA). * Project planning: Coordinate the full lifecycle of servers and services—from planning migrations and upgrades to implementing new infrastructure technologies. * Security and compliance: Oversee hardening practices, patch management, backup policies, and security compliance across all environments. * Cross-team collaboration: Actively collaborate with Networking, Security, Product, and Engineering teams to enable new solutions and continuous improvements. * Resource management: Control budgets, timelines, and allocation of technical resources for infrastructure projects. * Culture of excellence: Promote technical documentation, knowledge sharing, and Site Reliability Engineering (SRE) culture within the team. **Nice-to-have qualifications:** * Operating systems: Proficiency in administering Linux OS (Rocky, CentOS, Ubuntu, Debian) and Windows Server (versions 2012 through 2022\). * Network and application services: Expertise in web servers (NGINX, Apache, IIS), knowledge of databases (MySQL, SQL Server), and essential protocols (DNS, SMTP, FTP). * Hosting: Familiarity with hosting environments: * Web servers (Apache, NGINX, IIS); * Common hosting panels and tools (cPanel, Plesk, internal tools, automated provisioning, etc.); * Virtualization and orchestration: Knowledge of platforms such as VMware, Hyper\-V, KVM, or Proxmox. * Observability: Monitoring and data analysis tools (Zabbix, Grafana, Prometheus, ELK or similar). * Infrastructure security: Knowledge of hardening, WAF, DDoS attack mitigation, firewalls, and vulnerability management in multi\-tenant environments. * IT processes: Strong understanding of incident, change, and problem management based on industry best practices (ITIL). **Benefits for your journey:** * **For your day-to-day** * Daycare allowance * iFood Meal Voucher * Transportation voucher * **Health and Well-being** * Medical assistance * Dental assistance * MetLife life insurance * Wellhub (formerly Gympass) * **Advantages and Partnerships** * SESC membership * Birthday day off * OnHappy (subscription offering discounts on accommodations and flights) * Pet health plan (Flockr) * Profit-sharing program (PPR) **Why this role is right for you?** Here, you’ll have space to build your own career path and grow alongside one of the country’s largest **technology ecosystems.** You’ll join an environment that values **frank discussions**, encourages innovation, and offers the opportunity to generate real, lasting impact in the digital market. We believe **nothing great is built alone**, which is why your growth here is constant and collective. **Why this role is right for you?** Here, you’ll have space to build your own career path and grow alongside one of the country’s largest **technology ecosystems.** You’ll join an environment that values **frank discussions**, encourages innovation, and offers the opportunity to generate real, lasting impact in the digital market. We believe **nothing great is built alone**, which is why your growth here is constant and collective.
João Silva
Indeed · HR
João Silva
Indeed · HR
