Technical Support Assistant

Description

#### **GERTEC** At Gertec, we believe that it is the differences among people that make us even better. We are a 100% Brazilian company and a reference in technological solutions that transform the consumer experience. Our commitment to excellence, innovation, and proximity enables us to positively impact our clients, employees, and society as a whole. Here, we value a collaborative and dynamic environment where each professional has the opportunity to grow and make a difference. If you are driven by challenges, enjoy working in a team, and seek a place where your ideas are valued, join us in driving business forward and building the future! **Responsibilities and Duties** #### **Your day-to-day will include:** * Engaging with clients remotely (phone, email, WhatsApp) or on-site to identify client profiles * Providing information about products and services, guiding and clarifying doubts * Recording and handling complaints * Training clients on the correct use of payment terminals and systems, digital solutions, and commercial automation products * Maintaining effective communication with management and other departments to ensure continuity of support * Delivering technical support to clients, collecting data, completing spreadsheets and reports, detailing activities performed and results achieved * Verifying documents, updating information and registrations, and validating the accuracy of data collected remotely or on-site to identify trends and areas for improvement, supporting the operations team in developing technical manuals * Evaluating the functionality and performance of payment terminals and other equipment to diagnose technical issues and propose solutions * Checking established deadlines, updating planning data, assessing batches of equipment received or used by clients to ensure compliance with company standards; performing spare parts triage for equipment replacement **Requirements and Qualifications** #### **What you need to have:** * Completed high school education; undergraduate studies in technology or systems (in progress or completed) preferred * Basic knowledge of commercial automation equipment * Technical knowledge of payment equipment and related systems * Skills in diagnosing and resolving technical problems * Knowledge of programming languages, databases, operating systems, and computer networks **Additional Information** #### **Our Benefits** Opportunity to work at a company experiencing continuous growth Celebratory events on special occasions On-site cafeteria Meal allowance Life insurance Transportation allowance Pet care plan Medical assistance Dental assistance Mental health program Childcare assistance Maternity kit Pharmacy plan Profit and Results Sharing Program Partnerships with universities and language schools Workplace gymnastics PDE&I \- Educational and Language Development Program Flexible dress code TotalPass Program *Gertec does not discriminate based on race, religion, color, gender, age, non-disabling disability for the role, nationality, sexual orientation, gender identity or expression, or any other factor prohibited by local legislation. This opportunity is open to all persons with disabilities. Please indicate your type of disability and any special resources required to perform your job in your resume.* At Gertec, we are passionate about creating solutions that transform how millions of Brazilians pay, consume, and interact with technology. We are everywhere — from retail solutions to innovations yet to shape the market. With a portfolio built around three core business pillars — Digital Platforms, Commercial Automation, and Payment Methods — you’ll have the opportunity to work on cutting-edge projects within a 100% Brazilian company that lives and breathes technology and innovation. **We are pioneers — and we continue accelerating!** To date, over 8\.5 million products have been manufactured across our strategically located factories in Ilhéus (BA) and Manaus (AM), our service unit in Diadema (SP), and our headquarters in São Paulo (SP). Our purpose is to drive our clients’ growth and be the market’s best partner. **More than numbers — we are driven by people.** It is our team that makes innovation happen, with creativity, collaboration, and energy to tackle the challenges of an ever-evolving technological era. #### ***Your journey to the future starts here.***