Senior Systems Analyst

Description

We are physicians’ partners throughout their entire journey and seek individuals who identify with our purpose, values, and culture to join our team. Let’s transform healthcare together—with those who embrace medicine as their vocation! This is an open position in the **Corporate** area, to be performed **remotely.** As a **Senior Systems Analyst** at Afya, your primary objective will be to support and evolve Salesforce solutions, ensuring alignment between business unit needs and the company’s technological solutions. You will be part of the IT Systems department, partnering with various internal areas to support process evolution, integrations, and continuous CRM improvements. **All our opportunities are open to people with disabilities (PwD) and INSS-rehabilitated individuals.** ----------------------------------------------------------------------------------------------------- **Responsibilities and duties** #### **HOW YOU WILL TRANSFORM HEALTHCARE DAILY:** * Maintain and manage the Salesforce CRM, leading bug fixes, enhancements, access management, and integrations with other systems; * Collaborate with business units to gather, analyze, and detail requirements—understanding needs and translating functional demands into technical solutions; * Lead implementation projects for new solutions, from planning through technical delivery, whether via internal development or partner vendors; * Develop and implement new solutions focused on process automation and continuous platform evolution; * Design integrated business solutions and architectures aligned with the Salesforce ecosystem; * Serve as the liaison among end-user areas, technical teams, and external partners, ensuring accurate understanding and execution of requirements; * Map and monitor metrics and KPIs, ensuring implemented solutions align with business needs; * Conduct alignment, refinement, and solution demonstration meetings with stakeholders; * Ensure application of CRM best practices, promoting scalability, governance, and strategic alignment; * Support projects and requests from briefing through post\-Go Live, assisting in analyses, validations, and delivery optimization; * Contribute to system integrations and evolution of processes supported by Salesforce; * Stay up\-to\-date on new Salesforce platform features, trends, and best practices. **Requirements and qualifications** #### **WHAT WE SEEK (though we do not expect any single candidate to meet all criteria):** * Completed or ongoing undergraduate degree in Technology\-focused fields; * Proven experience with Salesforce, especially Sales Cloud and/or Service Cloud; * Experience gathering and analyzing requirements with business units; * Experience bridging business and technology domains; * Proficiency in Flow Builder, Validation Rules (VRs), and Salesforce process automation; * Experience integrating systems and managing CRM\-related business processes; * Familiarity with Agile methodologies, backlog management, and demand prioritization; * Competence in creating and maintaining Salesforce objects, page layouts, native reports, and configurations. **Additional information** #### **PEOPLE ARE OUR GREATEST ASSET—thus, we offer benefits and partnerships for our team.** **Key benefits below:** **For daily life:** * Meal voucher / food allowance; * Flexible working hours and remote work arrangements (for Remote positions); * Commuter allowance (for Hybrid or On\-site positions); **Salary enhancement:** * Profit\-sharing program (PLR); * Multibenefits: Flexible benefit via Flash Card, usable as preferred. **Family, Health, and Well\-being:** * Gympass / Wellhub; * Viva Psychology (online platform for psychologist and nutritionist consultations); * Health and dental insurance; * Life insurance; * Extended parental leave (up to 6 months for mothers and 20 days for fathers); * Rede D'Ór: support and key health information for mothers and babies through a network of accredited nurses; * Partnership with SESC in your region (diverse programming across education, health, culture, leisure, and social assistance); * Birthday Day Off (one paid day off to take on your birthday or anytime during your birth month). **Development and Learning:** * Platform with diverse courses to enhance your knowledge (UCA); * Language academy (AIA); * Leadership development program; * Mentoring Program for Women at Afya (MMA); * Discounts on undergraduate and graduate programs at Afya educational units.  **Bonus for Medical Faculty:** * Premium subscriptions to Afya iClinic and Afya Whitebook **THE LARGEST ECOSYSTEM OF MEDICAL EDUCATION AND PRACTICE SOLUTIONS IN BRAZIL.** The Afya brand was launched in 2019, but our story began much earlier. We emerged from the merger between NRE Educacional—the largest group of medical schools in Brazil, founded in 1999—and MEDCEL, a brand offering residency exam preparation courses. Through rapid growth, we have acquired new educational units over recent years—now more than 30 across Brazil—and over 10 startups delivering digital solutions for medical practice—Afya Whitebook, Afya iClinic, Afya Papers, Glic, and Cliquefarma are some brands in our portfolio. Visit afya.com.br to learn more about our history and all solutions we offer. Afya has been a publicly traded company since 2019, with shares listed on the Nasdaq stock exchange in the United States. In 2023, we also made our shares available on the Brazilian stock exchange, B3\. Learn more at ir.afya.com.br. **Our purpose is to transform healthcare together with those who embrace medicine as their vocation.** To achieve this, we rely on a team of 10,000 curious, collaborative, committed, adaptable, and results\-oriented individuals—from every corner of Brazil, with diverse accents, yet speaking the same language, united by a shared purpose. If you identify with the Afya way, **join us in transforming healthcare through education and technology.** \#VemSerAfya