Sales Representative

Description

Job Summary: Provide operational and administrative support for customer service, sales, and customer success routines, ensuring efficiency and a positive experience. Key Highlights: 1. Operational and administrative support in customer service and sales 2. Clear communication and focus on customer satisfaction 3. Opportunity for growth in a dynamic environment Purpose of the Role Provide operational and administrative support for customer service, sales, and customer success routines, ensuring organization, efficiency, clear communication, and a positive experience for both customers and internal teams. This role directly supports commercial, administrative, and relationship-building processes, contributing to team efficiency and overall customer satisfaction. Main Responsibilities * Provide initial customer service via WhatsApp, phone, or in person, correctly routing inquiries * Support the sales team in pre-sales activities, order organization, follow-ups, and information updates * Assist with administrative tasks such as spreadsheet completion, data verification, and document organization * Track customer requests, ensuring timely responses and maintaining clear, courteous communication * Update internal systems with customer, sales, and service-related information * Help manage the flow of incoming and outgoing services, ensuring alignment with technical and commercial teams * Support Customer Success during post-sales stages, ensuring customers receive accurate information regarding service status and deliveries * Contribute to overall service quality by maintaining a proactive, organized, and collaborative attitude Mandatory Requirements * Currently pursuing a higher education degree or technical course in administration, commerce, or related fields * Strong written and verbal communication skills * Organizational skills, attention to detail, and discipline in routine tasks * Ability to handle customer interactions effectively * Basic familiarity with spreadsheets and record-keeping systems Ideal Profile * Proactivity in anticipating needs and organizing service workflows * Friendliness, clarity, and patience when interacting with customers * Ownership mindset to keep processes updated and avoid rework * Ability to work in a dynamic environment with multiple concurrent demands * Fast learner, eager to grow within the company Preferred Qualifications (not mandatory) * Prior experience (even informal) in customer service, sales, or administrative tasks * Experience with WhatsApp Business, CRM systems, or organizational tools Educational Requirements * Benefits * Pharmacy Benefit Plan * Career Development Program * Profit Sharing Program (PLR) * Salary Advance * Life Insurance * Transportation Allowance * Meal Voucher * Food Allowance * Medical Assistance * Bonus * Christmas Basket * Commission * TotalPass Working Hours – Monday to Friday: 7:55 AM to 5:00 PM; Saturday: 8:25 AM to 12:00 PM Employment Type: Full-time, Permanent CLT Contract Compensation: R$2.102,00 per month Benefits: * Medical Assistance * Dental Assistance * Commercial Agreements and Discounts * Profit Sharing * Life Insurance * Food Allowance * Meal Voucher * Transportation Allowance Experience: * Telemarketing (Preferred) * Sales (Preferred) * Customer Service (Preferred) License/Certification: * Brazilian National Driver's License Category B (Preferred)