Customer Service Assistant

Description

Job Summary: Multichannel customer service, ticket resolution, internal department coordination, and incident tracking. Key Highlights: 1. Multichannel customer service 2. Ticket resolution and collaboration with internal teams 3. Clear and empathetic communication ● Provide customer support via multiple channels (e\-mail, WhatsApp, phone, chat, and/or service platforms). ● Log, track, and resolve tickets within established timeframes. ● Identify issues related to orders, production, deadlines, deliveries, exchanges, returns, and refunds. ● Collaborate with internal departments (production, logistics, finance, after\-sales, and sales) to resolve requests. ● Monitor incidents involving carriers and coordinate customer follow\-ups. ● Ensure clear, empathetic communication aligned with the company's positioning. ● Update customer service systems and tools with complete and organized information. ● Flag recurring issues, bottlenecks, and opportunities for process improvement. ● Meet defined SLAs and customer service performance targets set by management. Employment Type: Full\-time CLT Compensation: R$1\.800,00 \- R$2\.300,00 per month Benefits: * Transportation allowance Work Location: On\-site