Customer Service Manager

Description

Job Summary: Responsible for leading the customer service team, strengthening customer relationships, and ensuring excellence in resolving requests, with a focus on conflict management and team development. Key Highlights: 1. Team leadership in customer service and customer relationship management 2. Conflict management and continuous improvement of customer experience 3. Team development and training **Job Summary:** Responsible for leading the customer service team, strengthening relationships with property owners and tenants, and ensuring excellent resolution of requests. Manages conflicts, leads team development, and drives continuous improvement of customer experience. **Job Responsibilities:** * Manage the customer service team to build and maintain long-term relationships with property owners and tenants; * Address customer complaints and concerns, and develop restructuring plans; * Train the team and coordinate departmental activities; * Serve as the primary contact for complaints and route requests to appropriate departments for resolution; * Collect customer feedback regarding their experiences and foster relationships between customers and key personnel who can help resolve customer issues; * Lead the team, resolve internal conflicts, support team members, provide feedback, and drive development. **Minimum Education Requirement:** Completed undergraduate degree in Business Administration, Business Management, Communications, or related fields. **Technical Skills:** Team and customer service performance metric management; Conflict resolution techniques; CRM and customer service tool knowledge; Strategic planning and action plan development; Proficiency in Microsoft Office suite (especially Excel and PowerPoint). **Behavioral Skills:** Leadership and empathy; Excellent verbal and written communication; Strategic mindset focused on relationship building; Active listening ability; Proactivity and organization; Emotional intelligence. **Preferred Qualifications:** Experience in real estate; Postgraduate degree in Customer Management, Leadership, or related fields. Employment Type: Full-time CLT Compensation: R$1.907,01 - R$5.694,73 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Food allowance * Transportation allowance Work Location: On-site