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Job Summary: The professional will be responsible for managing alerts, providing support to users and carriers, registering information, and ensuring the maintenance of logistics points. Key Highlights: 1. Experience in logistics management and accident prevention 2. User support and alert management 3. Flexibility to adapt to process and strategic changes "We transform the world into a safer place through logistics!" About BRK Founded in 2006, BRK Tecnologia—formerly known as Brasil Risk—is the national leader in risk management, logistics management, and accident prevention in road freight transportation. It is part of the nstech group of companies, has 18 years of operation, a team of over 1\.000 employees, and operates in more than 12 Brazilian states. Guided by technology and innovation, we focus on evolving our clients’ businesses and ensuring high performance across the logistics chain. BRK operates nationwide. Our operational structure guarantees 24/7 support, 365 days per year. We have over one thousand specialists in risk management, logistics management, and accident prevention, dedicated to meeting all our clients’ needs. More than 50 employees are exclusively devoted to research and development, creating innovative solutions and continuously improving our services. We are the world’s most comprehensive Open Logistics technology platform. About nstech In pursuit of expanding our impact and continuing exponential growth, BRK joined nstech in 2021—a vertical of SK Tarpon. Together with numerous industry-leading companies, we form Latin America’s largest technology ecosystem for logistics and mobility, offering over 100 solutions across the entire supply chain: shippers, freight and passenger carriers, brokers, insurers, and drivers. nstech is an integrator hub connecting hundreds of end-to-end cutting-edge solutions for the logistics chain—where you resolve all your pain points efficiently and without bureaucracy. **Responsibilities:** **With us, your activities will include:** Handling alerts; Notifying carriers and customers, when necessary, about incidents; Providing user support; Registering new users, carriers, vehicles, origins/destinations; Ensuring maintenance of logistics points—including pickup/delivery locations, islands, and checkpoints; Handling no-show cases; Identifying vehicles lacking signal mirroring, trips scheduled without license plate registration, missing appointments, signal removal, signal loss, delays, early arrivals, trip cancellations, etc.; Validating platform functionalities; Recording shift handovers between operators. **Prerequisites:** **To be a good fit with us, you must have:** Availability for a 12x36 work schedule (6:00 PM to 6:00 AM\); Commitment to service quality; Ability to respond positively and productively to critical situations; Clear and concise communication skills; Ability to remain calm under adverse circumstances; Flexibility to adapt to business process and strategic changes; Owner’s mindset. **Additional Information:** **Additional Information:** Working hours: (12x36, 6:00 PM to 6:00 AM\) Learn about our benefits: Transportation Allowance; Meal or Food Allowance; Unimed Health Insurance Plan; Amil Dental Insurance Plan; Zenklub — Online emotional health and self-awareness platform; Payroll-deductible loan; Gympass and access to SESC; ❤ Life Insurance; \#boraserbrklover
