Receptionist

Description

We are looking for an organized, communicative, and agile person to handle the initial digital contact with new leads, performing initial customer service, lead qualification, CRM/SAAS organization, and strategic direction toward in-person visits. **About the Company:** **New Batel** operates in the custom furniture segment, creating environments that combine original design, intelligent functionality, and premium finishes. From the first sketch to final delivery, each project is carefully conceived to transform spaces into unique, timeless, and meaningful experiences. Founded in 2021 by **Giselle Galhardi**, following a solid trajectory as CEO in national retail. Created during a challenging period, the company was born with a clear purpose: to build a business guided by non-negotiable values—family, trust, and excellence. Today, we continue growing with focus on people, quality, and absolute respect for every client—and we seek professionals who wish to evolve alongside the brand and leave their signature on every project. **Your day-to-day responsibilities:** * **Lead Handling and Qualification:** Responsible for the initial digital contact with new leads, performing initial customer service, lead qualification, CRM/SAAS organization, and strategic direction toward in-person visits. Respond to new leads within an average response time of up to 5 minutes; complete the initial filtering process; conduct follow-ups; update the sales pipeline; schedule visits according to the Marketing Manager’s availability; confirm appointment times; send attendance reminders; record reasons for losses/disqualifications; receive leads on the day of their visit; and monitor scheduling, attendance, and no-show metrics. * **Document Organization:** Management and archiving of important documents, ensuring all records are properly organized and easily accessible; data entry and system updates, maintaining information integrity and file organization; control of document delivery to accounting. * **Executive Support:** Assist in organizing the leadership team’s agendas, appointments, and travel, ensuring efficiency and alignment with company priorities; track weekly meeting agendas and leadership meetings, supporting coordination of decisions and actions; manage emails and phone calls, facilitating communication between leadership, internal teams, and others. * **Support for Human Resources and Marketing Activities:** Assist with daily HR operations, providing administrative support to managers, maintaining updated employee records, supporting recruitment and selection processes, onboarding, training, and communication with candidates and employees—ensuring organizational efficiency, compliance, and smooth internal processes. * **Other tasks as required by the company. **Mandatory Requirements:** * Currently enrolled in or graduated from a bachelor’s program in Business Administration, Marketing, Public Relations, or related fields. * Minimum 6 months of experience in administrative, commercial, and/or customer relationship activities. * Proficiency in Microsoft Office Suite. * Familiarity with software systems and CRM tools. **What We Expect From You:** * Communicative and courteous. * Organized and proactive. * Strong writing skills and responsiveness in customer service. * Committed to goals and processes. **What We Offer for This Position:** * Fixed salary: R$ 2.000 to R$ 2.500 PJ (8 hours/day) or R$ 1.000 to R$ 1.500 Internship (6 hours/day). * Meals provided at the office. * Transportation allowance or fuel assistance. You must be available for on-site work Monday through Friday from 9 AM to 6 PM, and Saturdays from 9 AM to 1 PM. Compensation: R$1.500,00 – R$2.500,00 per month Benefits: * Fuel assistance * Company-provided mobile phone * Meal allowance * Transportation allowance Work Location: On-site