Customer Success Manager

Description

We are looking for a **Customer Success Manager (Workplace Safety Solutions)** to lead our customers’ strategic journey, ensuring adoption, engagement, and sustainable outcomes. If you enjoy combining strategic vision, data, and relationship-building, **\#JoinBern**! **Responsibilities and duties** **What will you do daily?** * Strategically manage the customer journey (onboarding, ongoing operations, and renewal); * Serve as the customer’s primary point of contact, applying a consultative, data-driven approach; * Monitor account health metrics (Health Score, NPS, CSAT, and churn risk); * Identify and lead action plans in scenarios involving risk or dissatisfaction; * Translate data and metrics into clear, value-driven narratives for the customer; * Conduct executive meetings and results presentations; * Act as the Voice of the Customer, delivering structured feedback to Product, Operations, and other departments; * Identify upsell and cross\-sell opportunities aligned with delivered value; * Lead renewal processes based on results and business impact; **Requirements and qualifications** **To excel in this role, you need:** * Bachelor’s degree completed in Occupational Health and Safety or Labor Law; * Experience managing third-party and outsourced supplier risks; * Hands-on experience conducting documentary audits for labor compliance and Occupational Health and Safety; * Solid knowledge of labor legislation and compliance; * Intermediate/advanced Excel skills; **Attitudes and behaviors that truly make a difference:** You communicate clearly and kindly, building authentic connections with customers and colleagues. You enjoy calmly analyzing situations and data to develop intelligent, consistent solutions. You look beyond the immediate, linking risks and opportunities to business strategy. You adapt easily to change and dynamic environments while staying focused on what matters. **Additional information** **\#WeArePeople** — therefore, we support and value our employees! Here are some benefits we offer our **\#BernLovers**: Prefer shopping at the supermarket or ordering from restaurants? You’ll have access to the **Swile Benefits Card**, giving you the best of both worlds — **Meal and Food Allowance**; OK, but what about healthcare? We offer a **Health Insurance Plan** (extendable to legal dependents), a **Dental Insurance Plan**, and **Life Insurance**; Know about fitness? Leave it to **Wellhub (formerly Gympass)**; This benefit provides discounts at gyms and partner networks for physical activities, mindfulness, therapy, nutrition, and sleep quality — plans starting at R$35.90/month. Ψ Mental health is also a priority here! We also provide access to the **Moodar** platform — an exclusive program offering online psychotherapy plans so you can get support whenever needed. . And your birthday won’t go unnoticed here! You receive a **Day Off** to enjoy your special day however you prefer — whether resting, celebrating, or simply relaxing. More flexibility for you! When you need to go to the office, count on **Swile Mobility** assistance to ease your commute — works with both public transport and ride-hailing apps (Uber, 99, etc.); **Working from home?** We offer a home\-office allowance to help cover remote work expenses, ensuring greater comfort and daily support; Want to grow with us? We offer training programs and a career development model that recognizes ownership and results; Our office is an innovation and collaboration hub! Here, you’ll find a space designed for co\-creation, where ideas flow freely and connections happen naturally. Our spaces also feature a **Corporate Mini-Market**, offering snacks at special prices, thoughtfully curated for our team; **Hybrid Work Model** (Monday to Friday) — balance between work and personal life! Location: São Paulo \- SP Easy access and a welcoming environment prepared to receive you whenever needed! Awesome, right?! **\#JoinBern** Bernhoeft was founded over 30 years ago with a simple purpose: **simplify, generate value, and do things differently**. We began as a tax consulting firm and evolved alongside the market — expanding our solutions and growing together with the people who shape our story. Today, we are a national reference in services connecting companies, technology, and people — always with lightness, closeness, and a results-driven focus. ### **So where does GRT fit in?** **Third-Party Management** is one of Bernhoeft’s fastest-growing and most innovative areas. We ensure our clients’ relationships with their suppliers are **secure, transparent, and efficient**. Here, we handle everything related to: * Supplier onboarding and management * Document analysis and validation * Mitigation of labor and operational risks * Access control and mobilization * Compliance and governance * Consultative customer support * Technology and automation to scale and secure processes We are the bridge between people, processes, and decisions — transforming third-party management into a strategic advantage for businesses.