Senior Telecom Analyst (B2B Activation)

Description

We are looking for a person to work as a **Senior Telecom Analyst** in the **Capital Operations** area, joining the **B2B Activation** team. This person will be responsible for ensuring the deployment of B2B services within established deadlines and quality standards, acting as a technical and operational reference in the end-to-end management of activations. They will also coordinate interfaces between internal areas and suppliers, ensuring compliance with SLAs, risk mitigation, and customer satisfaction, in addition to supporting process evolution, indicator management, and the execution of strategic projects, promoting operational efficiency, predictability, and excellence in the delivery of corporate services. **Main responsibilities:** * Manage the complete cycle of B2B service deployment, from demand receipt to operational delivery to the customer. * Coordinate activities between Engineering, Projects, Provisioning, Field Operations teams, and suppliers. * Develop and monitor deployment schedules, identifying risks, dependencies, and mitigating actions. * Monitor performance indicators (SLA, Aging, Lead Time, productivity, and quality of activations). * Act as a focal point for strategic customers during deployment projects. * Validate technical documentation, executive projects, acceptance tests, and delivery criteria. * Monitor high-complexity activations, including fiber optic services, Metro Ethernet, Dedicated Internet, L2/L3 VPN, DWDM, and redundant links. * Ensure that all deployment stages are properly recorded in corporate systems. * Lead follow-up meetings with internal areas, suppliers, and customers. * Identify opportunities for continuous improvement in deployment processes. * Develop operational procedures, work instructions, and standardizations. * Technically support Junior and Mid-level analysts, promoting team development. * Act in root cause analysis of delays, reactivations, and recurring failures during deployments. * Support leadership in defining priorities, distributing demands, and monitoring operational capacity. **Desired Technical Knowledge:** * GPON, Metro Ethernet, and Backbone networks. * IP networks, VLAN, BGP, OSPF, and MPLS (desirable). * Fiber optic infrastructure. * DWDM and optical links. * Reading of telecommunications projects. * Service activation and provisioning processes. * Supplier and outsourced company management. * Project management. * Monitoring and operational management tools. **Education:** * Completed Higher Education in Computer Networks, Telecommunications, Engineering, Information Systems, or related fields. * Certifications in networks, project management, or telecommunications will be differentials. **Experience:** * Solid experience in the deployment of corporate telecommunications services. * Experience in deployment project management and coordination of multiple simultaneous demands. * Advanced Office package, with emphasis on Advanced Excel. * Solid experience in managing Performance Indicators (KPIs) such as: Activation SLA. Aging of service orders. Rate of activations performed on time. Rework rate. Volume of completed deployments. Schedule compliance. Reduction of operational pending items. Efficiency in supplier management. * Desirable knowledge in Python programming language or databases for process automation. **Work Location:** Rua Treze de Maio, 1062 \- São Francisco \- Curitiba/PR **Schedule:** 40 hours per week \- desirable work between 08:00 and 18:00 * *We encourage diversity! All our positions are open to professionals with disabilities or rehabilitated individuals.* ***Check out our Culture Manifesto!*** Passion for the **CUSTOMER \-** Without a customer, there is no Ligga. We work so that all customers (internal and external) always have a surprising experience. Orientation to **RESULT \-** We are driven by our deliveries. Many, fast, and excellent \- even if small, we seek results every day! Belief in **TRANSPARENCY \-** We open boxes, data, and ideas. Keeping information is an unacceptable error. We encourage **PROTAGONISM \-** Challenges are opportunities for those who want to shine. If there is a problem, take it on yourself and solve it. We create **CONNECTION \-** There is no individual without a whole. There is no area without a company. We raise and create close and authentic contact with our colleagues. We seek **TRANSFORMATION \-** Much more than innovating, we want to be a milestone in the lives of our customers, suppliers, and employees. We understand that repeating the same formulas will not initiate transformation. Did you identify yourself? Come be part of this team! Learn more about us: https://www.youtube.com/watch?v\=VWwhkU5S5oU Here at LIGGA, we care about you and your well-being. Stay up to date with our benefits: * Unimed Health Plan. * DentalUni Dental Plan. * ️ Meal and food voucher on a hybrid card. * + ️ Life Insurance. * Transportation voucher. * TotalPass for physical activities. * Employee Discount: 50% Off on the subscription of any Internet plan. * Partnership with Vittude for online therapy. * Citizen Company Program: Extension of maternity and paternity leave. In addition, our daily life features a culture that promotes: * ️ Birthday Day Off. * Relaxed environment, no dress code. * Opportunity to work and develop in a company that is growing every day and is one of the largest players in its field of activity in Paraná. * For parents with children up to 06 years old, you also have your child's birthday as a DayOff to make this family's connection even stronger!