**We are looking for an organized, analytical, and customer-relationship-passionate individual to work as a Junior Customer Success Analyst.** You will be part of the Customer Success team, supporting the strategic follow-up of customers, ensuring they achieve real results with our solutions through the monitoring of indicators, follow-up of action plans, and building long-term relationships. ### **Responsibilities:** * Monitor customer success indicators and support results analysis; * Monitor metrics and the evolution of action plans defined for each customer; * Support the onboarding process of new customers; * Participate in follow-up meetings and results presentations; * Organize information, dashboards, and management reports; * Work together with internal teams to ensure the completion of actions necessary for customer success; * Track customer goals and ensure that initiatives are progressing as planned; * Identify opportunities for improvement in the experience and results obtained by customers. ### **We are looking for someone who has:** * Analytical profile; * Excellent organization; * Ability to interpret indicators and data; * Good verbal and written communication; * Proactivity and sense of responsibility; * Self-management and discipline to follow up on routines and metrics; * Ability to work in a team.
João Silva
Indeed · HR
João Silva
Indeed · HR
