Indemnity Process Technician I

Description

Job Summary: Analyze and support indemnity claims for electrical damage by conducting inspections, organizing documents, and interacting with customers and internal departments. Key Highlights: 1. Technical and commercial analysis of indemnity claims. 2. Conduct on-site inspections at consumer units to gather evidence. 3. Interact with customers and internal departments to clarify doubts. **Your future deserves this energy!** We believe the energy you invest in your career deserves a return. That’s why we recognize our people’s dedication and are always seeking individuals who want to make a difference and build a prosperous, secure career path. At CPFL, you’ll find a solid environment to grow confidently, with security to evolve and space to build a purpose-driven future. **Indemnity Process Technician I** **Where you’ll work**: Campinas, SP **Work model**: On-site **Company**: CPFL Paulista \- A company of the CPFL Group **PREREQUISITES:** * Completed Technical Education in Electrotechnology, Electroelectronics, Electronics, or Mechatronics, with an active CFT (Technical Certification). * Must be available to work on-site in Campinas. * Intermediate Excel proficiency preferred. * Advantage: Skills in Power BI, automation tools, and Low\-Code platforms. **Your day-to-day responsibilities:** * Support technical and commercial analysis of electrical and non-electrical indemnity claims, ensuring traceability and compliance with regulatory deadlines. * Conduct on-site inspections at consumer units to verify claimed equipment and gather technical evidence. * Register and organize supporting documentation in corporate systems, ensuring data integrity. * Monitor inspections conducted by third-party companies, ensuring technical and service delivery compliance. * Interact with customers and internal departments in a guided manner, clarifying doubts and assisting in process progression. * Contribute to improving the customer journey by acting with empathy and solution-oriented focus. * Support organization of service performance indicators related to customer service, quality, and effectiveness of indemnity processes. Interact with internal departments and external suppliers through meetings and operational alignment sessions to ensure process integration and adherence to deadlines and deliverables. **What we offer:** Transportation Allowance; * Meal Allowance; * Food Allowance; * Medical Assistance; * Dental Assistance; * 6-month maternity leave and 20-day paternity leave; * Daycare Assistance (subject to eligibility rules); * Life Insurance; * Profit Sharing Program (PLR); * Wellhub; * "Fale Comigo" Program (free, confidential telephone-based advisory service offering psychological, legal, financial, and social support). **Learn more about us:** We operate in Brazil’s electric power sector and have a strong history dating back to 1912, contributing to the development of cities and states we serve through solutions in **power generation, transmission, distribution, energy trading, and service provision.** Since 2017, the Group has been part of State Grid—the world’s largest electric power company—strengthening our growth strategy and leadership position in Brazil’s electric sector. Through our distribution companies, we deliver electricity to over 10 million addresses, serving more than 22 million people with the efficiency of our service network. We believe diverse teams and an inclusive environment for all people are fundamental to the sustainability of innovative, customer-focused organizations; therefore, we value diversity and guide our actions to ensure an inclusive culture and equal opportunities for everyone. Want to learn more about the CPFL Group? Visit: https://www.grupocpfl.com.br/