SALES ASSISTANT

Description

Job Summary: The Sales Assistant will be responsible for customer service via leads and in person, tracking orders from initiation to delivery. Key Highlights: 1. Customer service via leads and in person 2. Complete order status tracking 3. Coordination with multiple departments **RCervellini** is a national reference in the distribution of flooring and wall coverings. With a solid and continuously evolving history spanning over 50 years, we are driven by excellence, innovation, and passion for what we do. We operate across more than 40,000 m² of facilities—including logistics centers, warehouses, and offices—strategically distributed throughout Brazil. We are present in key cities such as Belo Horizonte, Brasília, Caxias do Sul, Campinas, Curitiba, Goiânia, Palmas, Porto Alegre, and Presidente Prudente, ensuring nationwide coverage with agility and efficiency. **Position:** Sales Assistant **Employment Type:** CLT (Consolidation of Labor Laws) **Job Responsibilities:** * Serving customers who arrive via leads. * Receiving customers picking up goods and guiding them through to process completion. * Tracking order status until material picking and delivery are finalized, coordinating with relevant departments. **Requirements:** * Experience in administrative tasks and customer service; * Experience in inbound customer service and lead management; * Familiarity with omnichannel customer service tools; * Understanding of customer service metrics (e.g., response time, SLA, resolution rate, etc.); * Experience in distribution, retail, or construction companies; * Proficiency in Microsoft Office suite. **Benefits:** * Samaritano Health Plan; * Uniodonto Dental Plan; * Life insurance; * On-site meals; * Transportation allowance and/or parking; * SESC membership for health and leisure activities; * SENAC partnership offering 20% discount on all courses; * TotalPass—available after probation period; **Working Hours:** Monday to Friday, from 8:00 AM to 6:00 PM. **Important Note About This Opportunity:** This position is 100% on-site. **Join our team!**