Administrative Assistant

Description

Job Summary: A professional to provide reception and support services to beneficiaries in clinic/hospital reception routines, manage appointment schedules, and optimize healthcare services, with a focus on humanized care and patient safety. Key Highlights: 1. Humanized service and welcoming approach toward beneficiaries 2. Appointment scheduling and optimization of patient flow 3. Enhancement of protocols and service delivery workflows in Primary Health Care (PHC) **Description:** **Required Qualifications:** Currently pursuing or having completed a bachelor's degree in Administration, Health Management, or related fields. Previous experience in clinic and hospital reception routines, as well as in-person, telephone, and WhatsApp customer service. Ability to manage multiple tasks and meet deadlines while paying attention to details. Familiarity with call center dashboards, scheduling tools, and electronic health records systems, such as WhatsApp Business and Outlook. Strong interpersonal communication skills and ability to work effectively in a team. **Preferred Qualifications:** Experience in Primary Health Care (PHC) within health insurance provider organizations. Support beneficiaries in scheduling and confirming consultations, examinations, and other services, ensuring all steps of the service process are clearly explained and easily understood; Organize and monitor service appointment schedules, updating information to optimize patient flow and reduce waiting times; Clarify beneficiary inquiries regarding PHC, available preventive programs, access guidelines, and internal service procedures; Identify patients requiring priority attention and refer them promptly to appropriate healthcare team members; Ensure patients feel welcomed and guided, delivering humanized care and establishing PHC as a trusted and safe point of contact for beneficiaries; Contribute to developing and improving PHC access and workflow protocols by proposing suggestions to enhance patient experience and service efficiency; Facilitate access and improve the beneficiary experience; Track requests for prescriptions, reports, and other documents, as well as beneficiary complaints and suggestions, ensuring efficient service delivery; Encourage beneficiaries to complete satisfaction surveys regarding PHC services; Adhere to international patient safety goals established by the World Health Organization (WHO) within the PHC context; Organize and schedule Clicameds healthcare professionals’ shifts and appointments, ensuring proper control of supplies and resources; Request and monitor equipment and facility maintenance to ensure uninterrupted service delivery; Implement and refine in-person, telephone, and WhatsApp service delivery workflows for beneficiaries; And other duties inherent to the position. 251210020218500230