Onboarding Assistant

Description

About the position We are looking for a professional to work in the Onboarding area, responsible for ensuring a positive experience during platform implementation and usage by customers. This person will play a fundamental role in guiding customers through their initial journey, delivering training sessions, clarifying questions, supporting tool usability, and ensuring users can operate the platform efficiently and strategically. Key responsibilities * Conduct the onboarding process for new customers; * Lead online and/or in-person training sessions on platform usage; * Support customers with initial configuration and best practices for system usage; * Ensure an organized and consultative implementation experience; * Identify usability challenges and propose user experience improvements; * Serve as the primary point of contact for operational and functional questions; * Monitor platform adoption and engagement metrics; * Develop support materials, training content, and usage guides; * Collaborate closely with Support, Product, and Sales teams to ensure customer success. Requirements * Strong verbal and written communication skills; * Ability to deliver training sessions and presentations effectively; * Organized, pedagogical, and consultative mindset; * Proficiency with technology and software systems; * Experience in customer service, implementation, training, or Customer Success is a plus; * Familiarity with SaaS platforms is considered a plus.