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Job Summary: Join us as a Scaler! Scala Data Centers is seeking a professional to handle daily ticket operations, service order validation, facility management, cross-departmental coordination, asset management, and technical documentation development. Key Highlights: 1. Grow in a dynamic, innovative, and sustainability-focused environment 2. Lead the transformation of digital infrastructure in Latin America 3. Work in a high-impact environment and build tomorrow Join us as a Scaler! **Who We Are** Scala Data Centers is the leading sustainable data center platform in the Hyperscale market. With strategic presence across Latin America and backed by global investors, we design and operate cutting-edge digital infrastructure—combining **high energy efficiency, innovation, and commitment to sustainability**—to meet growing demands for cloud computing, artificial intelligence, and data storage. **What Matters to Us** Our commitment extends beyond infrastructure—we strive to create positive impact in the communities where we operate and drive a more efficient, responsible digital future. We are recognized for operating at 100% sustainability and carbon neutrality since our founding, using exclusively certified renewable energy. **Our Values** **Customer Obsession** Inspire our customers to reimagine the future. We deeply understand their businesses and needs. We act with urgency, anticipate impacts, and place them at the center of every decision—thereby solving their problems and exceeding their expectations. **Entrepreneurial Vigor** Grow and expand responsibly. We deeply understand their businesses and needs. We act with urgency, anticipate impacts, and place them at the center of every decision—thereby solving their problems and exceeding their expectations. We are adaptable and agile. Focused on delivering the best for Scala, we flex and take risks without fear of changing course—to always deliver more. **Hyper-Scalable Dedication** Execute with unmatched discipline, excellence, and speed. We are consistent, accountable from start to finish, and continuously evolving. We meet deadlines, identify root causes, minimize complexity, connect departments, and drive continuous improvement. **Absolute Loyalty** Engage wholeheartedly—with ethics and transparency—remaining faithful to our purpose. Our commitment is unwavering. We are empathetic, collaborative, share information openly, and do not shy away from difficult conversations—so that Scala achieves its goals. **We Are Thirsty for the Future!** **If you want to grow in a dynamic, innovative, and sustainability-focused environment, join Scala and be part of the future of digital infrastructure!** **Responsibilities and Duties** * Organize daily internal and external customer ticket workflows and validate maintenance service orders; * Act as a facilitator for Security, Facilities, E&C, EHS, and Customer Services teams—issuing access authorizations, supervising third-party activities, and supporting building facility management; * Coordinate with PCM to verify scheduled preventive maintenance activities and active contracts; * Participate in recurring meetings with Customer Service; * Manage site assets and inventory; * Interact with Shared Operations; * Develop, review, and update SOPs, MOPs, and EOPs; * Produce technical reports on infrastructure and site improvements; * Organize received projects; * Develop change requests and participate in the Change Advisory Board (CAB); * Attend weekly meetings with the customer; * Perform troubleshooting on IT infrastructure—including asset replacement and fiber-optic connection deployment; * Update IT asset tracking and rack occupancy (POP) records. **Requirements and Qualifications** **Essential Prerequisites** * Technical diploma in Electronics, Electrical Engineering, Electrotechnics, Electromechanics, or Mechanics; * Recent graduate in Electrical Engineering with emphasis on Electronics, Mechatronics, Automation, Telecommunications, or Systems; * Knowledge of Automation and Networking; * Technical English for documentation development and customer communication; * Experience in mission-critical environments. **Additional Information** * This position is also open to persons with disabilities (PwD) **Our Benefits:** Attractive PLR (Profit Sharing); Dental Plan; Health Insurance; Meal and Food Allowance via Flash Card: R$1.250,00 per month; Private Pension (for eligible positions); Life Insurance; Financial Support for Children with Disabilities (PwD): Special financial assistance for all CLT employees with children who have disabilities, **with no age limit**. A benefit designed to provide greater peace of mind and support for you and your family. Wellhub (formerly Gympass); Birthday Day Off—one day off during your birth month; Professional Development: Scala Academy, Language Program, LinkedIn Learning. At **Scala Data Centers**, we are **leading the transformation of digital infrastructure in Latin America**, combining **innovation, pioneering spirit, and sustainability** to **\#EnableTheFuture**. If you want to grow in a dynamic, high-impact environment, join the team building tomorrow!
