Senior Computer Support Analyst (Backup)

Description

Job Summary: Responsible for analyzing and supporting operational support activities, including developing and maintaining backup plans, configuring and monitoring storage systems, and participating in infrastructure projects. Key Highlights: 1. Responsible for developing and maintaining backup plans. 2. Installs and configures high-availability storage resources. 3. Participates in projects and provides technical information. Responsible for analysis and operational support monitoring services, adhering to the Client’s standards and processes. **Responsibilities and Duties** * Develop and maintain backup plans meeting organizational needs, including frequency, backup types (full, incremental, differential), and storage; * Install and configure storage resources, including high-availability configurations; * Define and implement zoning policies for access to storage system resources; * Use management tools to perform configuration and monitoring tasks related to the storage system; * Monitor and optimize storage system utilization via management tools, performing load balancing as needed to prevent resource overloading; * Collaborate with various user teams of the Storage Area Network (SAN) to track effective storage space growth, alerting involved managers about the SAN system status; * Log all anomalies related to the Storage Area Network (SAN), keeping involved managers informed of issues; * Prepare and maintain up-to-date documentation covering all components of the storage solution; * Track vendor support tickets for resolving high-complexity storage-related issues; * Participate in projects, providing technical input on characteristics and sizing of computing resources required to support Storage Area Network (SAN) solutions and all their components; * Analyze requirements for sizing resources within the backup/restore infrastructure; * Propose changes to backup/restore policies for production environment servers; * Install, configure, update, and remove backup/restore hardware/software in test and production environments; * Track vendor support tickets for resolving high-complexity backup/restore solution issues; * Perform periodic restore tests to validate performed backups; * Prepare technical documents outlining best practices for using backup/restore software, for dissemination to technical teams; * Participate in projects, providing technical input on characteristics and sizing of computing resources required to support backup/restore solutions and all their components; * If needed, I can review other blocks while strictly maintaining the same criteria. **Requirements and Qualifications** * EDUCATION * Completed or ongoing undergraduate degree in Information Technology (IT). * PROFESSIONAL EXPERIENCE * Experience in information security. This experience must be demonstrated through a legal entity (PJ) contract or work record (CTPS), both specifying start and end dates of the activity. * CERTIFICATIONS/COURSES/TRAININGS * ITIL 4 training with a minimum duration of 12 (twelve) hours. * Official ITIL 4 Foundation certification or higher. * Advanced, Professional, Expert, or equivalent official certification for Commvault and/or Veeam backup tools. **Additional Information** **Our Benefits:** Hapvida, Bradesco, or Unimed health insurance (per regional CCT values); Hapvida Odonto or Bradesco Dental dental insurance; Meal or food allowance; Life insurance fully covered by Lanlink; Totalpass; Pharmacy discount program; University tuition assistance program; Corporate e-learning platform; Welcome Kit for newborns; Moodar platform. Great to see you visiting us virtually! Shall we get to know each other better? The Lanlink Group has been building transformative experiences—not only for companies but also for people’s lives—across all five regions of Brazil for over 35 years. We envision the future with the purpose of impacting lives and serving as a safe harbor for innovation. Our workplaces are built by our employees, who wear the shirt proudly and collectively foster a joyful, collaborative work environment every day. We believe trust is the foundation of our relationship with our people and our clients—a trust cultivated through practices such as: hiring and welcoming, inspiring, speaking, listening, thanking, developing, caring, celebrating, and sharing. We are many. We are diverse. \#nossomosLanlink. Now it’s your turn! Let us get to know you too? Join Lanlink today. **HEY, ALL OUR POSITIONS ARE PREFERRED FOR PEOPLE WITH DISABILITIES (PCD)!**