IT SUPPORT ANALYST I

Description

Job Summary: Professional responsible for IT equipment support, installation and configuration, incident analysis and problem resolution, and knowledge base maintenance. Key Highlights: 1. IT Equipment Support and Configuration 2. Incident Analysis and Diagnosis 3. Knowledge Base and Procedure Maintenance About the Opportunity **IT SUPPORT ANALYST I** * Working Hours: 08:00 to 17:00, Monday to Friday (subject to change at the company's or client's discretion). Work Address: Av. Mal. Mário Guedes - Jaguaré, São Paulo - SP Employment Type: CLT. ️ What We Are Looking For: Education: High School Diploma with completed Technical Training in IT, or completed or ongoing Bachelor's Degree in IT; Computer Skills: Advanced; Language: Portuguese and Technical English; Experience: 1 year in the field; Core Responsibilities (Duties/Tasks): Support, installation, and configuration of new IT equipment, and reconfiguration of previously installed equipment; Incident analysis and diagnosis for problem resolution, occasionally in collaboration with vendors and other professionals; Support for installation and configuration of operating systems (MS-Windows 7/8/10/11 or their technological successors); Support for installation and configuration of native user tools on devices (MS-Office Professional, MS Outlook, web browsers) or cloud-based tools (Office 365, Teams, OneDrive); Installation of standard, client-approved, market-available software (antivirus agents, PDF readers, plug-ins, etc.); Installation of specific applications or information systems, provided that procedures, manuals, or tutorials are supplied by PRODESP and, if necessary, with vendor or developer assistance; Verification and identification of issues in cabling systems, basic and occasional network infrastructure configuration and repairs, such as network cable crimping and physical rack installation of access switches (without configuration or programming); Registration, tracking, progress monitoring, and resolution of service requests in the ticket management system adopted by the CONTRACTOR; Writing procedures for resolving known incidents and problems; Maintaining an up-to-date knowledge base. Specific Knowledge, Certificates, and Certifications Required: Knowledge: Basic Linux Operating Systems; Knowledge: Advanced Microsoft Windows 7 or later environment maintenance and configuration; Knowledge: Active Directory authentication technology; Knowledge: Office 365 and Office 2016 or later suite; Knowledge: Modem Desktop MD-100 (Microsoft 365); Knowledge: Computer networks (wired and wireless), TCP/IP protocol, wireless network encryption and security; Knowledge: Advanced hardware maintenance; Knowledge: Basic English for reading; Essential Personal Attributes for This Role: Clear and objective oral and written communication. What We Offer: Salary: R$2,400.00 Meal Allowance: R$30.00 per working day (20% PAT deduction); Transportation Voucher (6% deduction); SESC Benefit; Life Insurance; Health Plan. GoGood Minimum Education Level: Bachelor's Degree