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Job Summary: An IT professional focused on handling high-complexity support tickets, participating in challenging projects, and authoring technical articles. Key Highlights: 1. Experience in crisis situations and high-complexity projects 2. Horizontal management, autonomy, and collaboration 3. Investment in education and well-being **Work Model:** On-site or hybrid (3 days on-site, 2 days remote) **Working Hours: Monday to Friday:** 08:00 AM \- 12:00 PM and 02:00 PM \- 06:00 PM **Your Main Responsibilities:** * Handle high-complexity support tickets, driving resolution and providing feedback to clients. * Respond to crisis situations. * Participate in high-complexity projects. * Log activities in service desk and project management systems. * Author technical articles for the knowledge base. **Requirements to Apply:** * Advanced Linux expertise (troubleshooting, service implementation, and configuration); * Experience creating/manipulating Shell Script scripts; * Experience with IaC tools such as Ansible and Terraform. * Proficiency in concepts including LVM, LUN, * Multipath, iSCSI/Fibre Channel/SAS. * Knowledge of virtualization and virtualization tools (VMware/OLVM). * Networking knowledge (TCP/IP, firewalls), Apache, DNS, DHCP, Zimbra. * Understanding of network services: DNS, DHCP, Email. * Crisis response experience. * LPI Level 1 certification. * Technical English. **Nice-to-Have Qualifications:** * Intermediate Windows Server knowledge. * LPI Level 2 or 3 certifications (Linux Professional Institute). * AWS Solutions Architect – Associate certification. * AWS SysOps Administrator certification. * Certified Kubernetes Administrator (CKA) certification. * Certified Kubernetes Security Specialist (CKS) certification. * Docker Certified Associate (DCA) certification. **What the Company Offers:** * Multi-benefit card worth R$ 1,200.00, fully covered by the company (no payroll deduction) — ideal for groceries or a nice lunch. * Health insurance — 100% covered by the company for the employee. * Dental insurance — 100% covered by the company for the employee. * Life insurance. * Semi-annual bonus. * Education investment — knowledge is always valuable. * Daycare assistance for parents. * Wellhub platform to support your health and wellness. * Horizontal management — here, we operate differently, emphasizing collaboration and autonomy in decision-making and project execution. * Tenure recognition — celebrating and acknowledging years of service is always meaningful. * Relaxed work environment. * Team-building and integration initiatives — those moments you truly enjoy. * Weekly massage day — the most anticipated 15 minutes of the week. * Birthday day off — choose your birthday as a paid day off. * Fresh fruit daily — just help yourself! * Meaningful conversations — insightful chats focused on self-awareness and individual well-being. Job Type: Full-time CLT, Freelance / PJ Compensation: Up to R$12,000.00 per month Benefits: * Medical assistance * Dental assistance * Daycare allowance * Education allowance * Commercial partnerships and discounts * Free parking * Profit-sharing program * Life insurance * Meal allowance * Transportation allowance Work Location: Remote/hybrid role based in Blumenau, SC
