IT SUPPORT ANALYST I

Description

Job Summary: An IT Support professional to provide technical assistance, equipment maintenance, and user support in corporate environments—ideal for those who enjoy solving problems and advancing in technology. Key Highlights: 1. Technical support and user assistance in corporate environments 2. Maintenance and configuration of IT equipment 3. Opportunity for growth in the technology field **Position: IT Support Analyst I** We are seeking an **IT Support** professional to deliver technical assistance, equipment maintenance, and user support in corporate environments. If you enjoy problem-solving, possess strong communication skills, and wish to grow within the technology field, this may be the ideal opportunity. **Work Location:** Pacaembu, São Paulo – SP **Working Hours:** Monday to Friday, from 9:00 AM to 6:00 PM (subject to change based on client needs) **Employment Type:** Permanent **Salary:** R$ 2.400,00 **Benefits** * **Meal Voucher:** R$ 30.00 per day. * **Life Insurance** * **Health Insurance Plan** * **Dental Insurance Plan** * **SESC Membership** * **GoGood Well-being Platform** **Main Responsibilities** * Provide support, installation, and configuration of **IT equipment**. * Diagnose and resolve **technical incidents**. * Install and support **Windows 7/8/10/11**. * Install and configure **Office Suite, Office 365, Outlook, Teams, and OneDrive**. * Install approved software (antivirus, PDF readers, plugins). * Assist with **network infrastructure** (cabling, crimping, and physical switch installation). * Log, track, and resolve service tickets via the ticketing system. * Create and update **procedures and knowledge base**. **Requirements** * **Education:** * High school diploma with a **technical course in IT**, or * Bachelor’s degree in **Information Technology** (in progress or completed). * **Experience:** * Minimum of **1 year in IT support**. **Desired Knowledge** * Maintenance and configuration of **Microsoft Windows environments**. * **Active Directory**. * **Office 365 and Office Suite**. * **Computer networks (TCP/IP, wireless, and security)**. * **Hardware maintenance**. * Basic understanding of **Linux**. * Technical English for reading. * Certifications such as **ITIL v4** or **MCSA** are advantageous. **Behavioral Competencies** * Strong **oral and written communication**. * Organization and attention to detail. * Ability to **analyze and solve problems**. Minimum Education Level: Bachelor’s Degree