Job Summary: A professional responsible for ensuring the proper operation of equipment, systems, and IT infrastructure, providing on-site and remote technical support. Key Highlights: 1. On-site and remote technical support for hardware, software, and network. 2. Installation, configuration, and maintenance of IT equipment. 3. Basic network and system monitoring to ensure availability. A metallurgical industry is seeking an IT Support Analyst in Limeira (Parque Egisto Ragazzo). **Responsibilities:** Ensure the proper operation of the company’s equipment, systems, and IT infrastructure. Provide on-site and remote technical support to users, resolving hardware, software, and network issues. Perform installation, configuration, and maintenance of computers, printers, and peripheral devices. Conduct basic network and system monitoring to ensure availability and stability. Execute backup procedures and ensure basic data and IT asset security. Document incidents, solutions, and procedures in the ticketing system (helpdesk). Manage user access and corporate email configurations. Assist in the implementation and support of corporate systems and specific applications. Previous roles such as IT Support Technician, Technical Support Specialist, Help Desk Analyst, or IT Support Coordinator may indicate alignment with some of the responsibilities of this position. **Desired Qualifications:** **Education:** Currently pursuing a bachelor’s degree. **Experience:** Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Food Basket * On-site Meal * Transportation Allowance * Pharmacy Benefit Plan * SESI Benefit Plan * Birthday Day Off **Additional Information:** * Employment Type: Full-time, on-site. * Schedule: Full-time. * Working Hours: To be determined.