IT ANALYST - SUPPORT

Description

Job Summary: A technical support professional responsible for managing support tickets, configuring equipment, diagnosing operating systems, administering user accounts, and collaborating with IT teams. Key Highlights: 1. Handle and resolve technical support tickets 2. Configure and maintain IT equipment (hardware and software) 3. Perform diagnostics on Windows and Linux operating systems **Description and Responsibilities:** **Schedule:** 5 days/week, 8:00 AM to 6:00 PM **Level:** Professional **Employment Type:** Permanent – CLT * Handle and resolve technical support tickets using tools such as **Service Desk** to ensure continuity of IT services. * Configure and maintain IT equipment, including **hardware** and **software**, ensuring optimal device performance. * Perform diagnostics and corrections on **Windows** and **Linux** operating systems to minimize failures and disruptions. * Administer user accounts and permissions in **Active Directory** environments to maintain security and appropriate access. * Document technical procedures and updates in the knowledge base to facilitate ongoing support. * Collaborate with infrastructure and development teams to implement improvements in support processes. * Participate in analyzing and optimizing support workflows to increase the efficiency of the **IT** team. * Communicate\-with end users to understand their needs and provide clear, effective technical solutions. * Contribute to developing information security policies aligned with industry best practices. **Requirements:** * Bachelor's degree in **Information Technology**, **Information Systems**, or related fields, or equivalent practical experience. * Intermediate to advanced proficiency in technical **English**, for reading and understanding documentation. * Experience in end-user technical support, including **Windows** and **Linux**. * Proficiency in **ticketing tools** and **system monitoring tools**. * Knowledge of **TCP/IP networks**, **VPN**, and communication protocols. * Experience with **Active Directory**, **Office 365**, and mobile device support. * Ability to diagnose and resolve hardware and software issues. **Benefits:** Meal allowance, Transportation allowance