Agility is composed of multidisciplinary teams that deliver customized customer service. This collaboration among teams is essential for customers to benefit from a premium-level service—Premium Plus; We are seeking a proactive, organized, self-managed professional with strong interpersonal skills, process orientation, and innovation mindset; analytical thinking, critical judgment, and a sense of urgency to manage support and project demands—both internal and external; Work on support and projects involving the CyberArk solution. The professional will monitor and participate in support and project activities and perform assisted operations. **Responsibilities and Duties** Handle customer support requests (N3 troubleshooting, environment monitoring and assessment, version and vulnerability analysis) and projects (when assigned); Respond to incidents and resolve issues related to support and projects (when assigned); Escalate and track tickets with vendors regarding support and projects (when assigned); Lead and execute technical activities associated with support and project delivery (when assigned); Prepare and present technical documentation for support and projects (when assigned) to customers and internal teams; **Requirements and Qualifications** **Mandatory Knowledge:** Solid expertise in PAM/PAS solutions—CyberArk; experience in Identity and Access Management and Privileged Access Management, specifically for troubleshooting mission-critical environments. Intermediate knowledge of Windows/Linux/Unix operating systems; Proficiency in troubleshooting is highly important; Extensive experience supporting critical environments; Customer-focused attitude; Ability to collaborate effectively within multidisciplinary teams; **Preferred Knowledge:** Technical knowledge of networking; Familiarity with security products from other vendors, such as F5, Palo Alto, Fortinet; **Desirable Certifications:** CyberArk Defender PAM **Preferred Certifications:** CyberArk Sentry PAM Certified Delivery Engineer \- Privilege PAM (CDE) F5\-CA PCNSA CCNA Routing and Switching, CCNA Security CCNP Routing \& Switching, CCNP Security **Language:** Advanced English (to occasionally open vendor tickets and participate in calls); **Academic Background:** Bachelor’s degree in Technology-related fields; **Additional Information** **Benefits:** * Meal Allowance * Childcare Assistance * Christmas Basket * SESC Membership * Health Insurance * Wellhub Gympass * Dental Plan * Profit Sharing (PLR) * Group Life Insurance * Transportation Voucher * Birthday Gift Voucher * Flu Vaccination * Day Off **Soft Skills:** – Organization / Time management – Strong communication and professional demeanor – Proactivity – Teamwork aptitude – Prioritization sense – Ability to work independently – Adaptability and positive attitude Agility is a company that daily develops innovative technology solutions to enhance and grow businesses. We create strategies that transform, driving market evolution. We believe a simple solution can be a major step forward. If you share this belief, join our team!
João Silva
Indeed · HR
João Silva
Indeed · HR
