With nearly 30 years in the market, Unetvale is a reference in connectivity and fiber optics in the region, delivering high-quality internet to homes, condominiums, and businesses — always focused on technology and humanized customer service. If you seek a dynamic work environment, growth opportunities, and wish to join a team that connects people and transforms experiences through technology, this is your chance! **What will be your challenge?** Manage and optimize infrastructure operations, ensuring efficient distribution of tasks, proper network operation, and service quality — supporting the technical team and contributing to continuous process improvement and enhanced customer experience. **Experience with ISPs/Telecom is required.** **Key responsibilities:** * Plan, assign, and monitor operational tasks with internal and outsourced teams; * Guide the team, support coordination efforts, and develop training programs; * Generate and analyze departmental KPIs; * Monitor schedules, service quality, and compliance with standards; * Monitor and respond to alarms, network failures, and emergency service requests; * Provide technical support to teams, customers, and partners; * Contribute to network projects and maintenance (GPON), including equipment configuration and testing; * Ensure proper documentation, process organization, and timely updates to work instructions **Required knowledge:** * Knowledge of telecommunications networks (fiber optics, GPON, FTTH, and radio); * Experience configuring and diagnosing network equipment (routers, MikroTik, and wireless devices); * Knowledge of network infrastructure and documentation, with proficiency in AutoCAD and Geogrid; * Ability to analyze KPIs and develop action plans; * Proficiency in Microsoft Office Suite. **What we offer:** * Unimed Health Insurance Plan; * Meal Allowance; * Dental Plan; * Life Insurance; * Free internet up to 700 MB; * On-site fitness classes; * SESI Telemedicine; * Fresh fruit at the office.
João Silva
Indeed · HR
João Silva
Indeed · HR
