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Job Summary: An IT professional with experience in technical support, network management, Active Directory, and Office 365, to work on infrastructure. Key Highlights: 1. Resolve network, hardware, and software technical issues. 2. Manage Active Directory, Office 365, Teams, and file server. 3. Contribute to the knowledge base and assist colleagues. **Description** An industry of ideas serving progress. Leadership. Trust. Expertise. Founded in 1954 with an initial focus on soil investigation and surveying, Sondotécnica gradually expanded its service portfolio over time, beginning to offer dam studies and entering consultancy for hydroelectric plant construction. It pioneered in hydrology, oceanography, and sediment transport, and also acquired expertise in structures, developing projects for buildings, industrial complexes, and even bridges. Through strong investment in research, training, and qualification, the company diversified its areas of operation and today provides services across multiple infrastructure segments, focusing on project execution, management, inspection, and supervision of construction works. Sondotécnica is currently a leader in engineering consultancy in Brazil, having completed over 3,000 projects and served more than 400 clients. Today, Sondotécnica offers its expertise to projects in the following sectors: – Transportation – Sanitation – Housing – Urban Development – Energy – Industry – Environment – Irrigation. **Responsibilities** * Respond to medium-complexity service requests; * Resolve network, hardware, and software technical issues, with emphasis on Office 365, Teams, and file management; * Create, modify, and manage users, groups, and permissions in Active Directory (AD); * Perform and organize structured cabling in corporate environments; manage the file server, ensuring proper access, permissions, and organization of the file server; * Manage Office 365 and Teams configurations, licenses, and resolve integration issues with other tools; * Document solutions in detail and contribute to updating the knowledge base; * Assist and guide less experienced support professionals; * Install and configure operating systems in a customized manner, with specific adjustments for the user’s work environment; * Implement local backup policies and perform simple data recovery tests; * Work in compliance with SGI documentation; * Monitor environmental aspects and workplace hazards. **Education** * Completed undergraduate degree in Information Technology or related fields. **Technical Competencies** * Proficiency in operating systems (Windows, Linux) and networking (TCP/IP, DHCP, DNS); * Intermediate knowledge of structured cabling; Active Directory management (user and group creation and administration); * Experience with Office 365 and Teams, including advanced support and configuration; * File server management, including permissions and data organization; * Software configuration and installation techniques for applications in use; * Customer service techniques and sense of urgency. **Behavioral Competencies** * Proactivity in identifying and resolving problems; * Organization and attention to detail when recording and tracking activities; * Strong communication skills for interacting with users and technical teams; * Teamwork ability and collaborative knowledge sharing; * Analytical mindset for fault diagnosis, adaptability to diverse technologies and environments; * Sense of responsibility in delivering support and maintaining operations; * Commitment to best practices, service quality, and continuous improvement.
