SUPPORT ANALYST II - (INTERMITTENT)

Description

Job Summary: Act as a Support Analyst II, performing installation, configuration, and maintenance of equipment; incident diagnosis and technical support with a focus on user experience. Key Highlights: 1. Opportunity for Support Analyst II with intermittent and flexible engagement. 2. Installation, configuration, and maintenance of IT equipment. 3. Incident diagnosis and resolution, and support for Windows systems. Position: Support Analyst II We have an opportunity for a **Support Analyst II** to work under an **intermittent contract**, providing services according to client demand. Job Details **Position:** Support Analyst II **Employment Type:** Intermittent **Working Hours:** Up to 200 hours/month **Hourly Rate:** R$ 13.26 **Work Location:** As specified in each service request **Availability:** For travel and on-demand service calls The professional will be paid for actual hours worked, including **proportional 13th salary and vacation benefits**, in accordance with intermittent employment legislation. Benefits ️ Meal Allowance: R$ 30.00/day (20% discount) Transportation Allowance Health Insurance (monthly premium R$ 350.00 – 70% covered by the company) Life Insurance SESC Membership GoGood **Availability Bonus:** R$ 100.00 per day of emergency coverage (paid on the next business day via corporate card) Requirements **Education:** Bachelor's degree in IT or related field **Experience:** Minimum of 3 years in technical support **Mandatory Certifications:** ITIL V4 or higher MD\-102 (Endpoint Administrator) or equivalent **Technical Knowledge:** Windows 7/8/10/11 (advanced administration and maintenance) Active Directory Office 365 and Microsoft Office suite TCP/IP networking (wired and wireless) Hardware maintenance Basic Linux knowledge Technical English for reading Key Responsibilities Installation, configuration, and maintenance of IT equipment Incident diagnosis and resolution Installation and support for Windows systems and Microsoft tools Support for client-approved applications Basic network infrastructure support (cable crimping, physical switch installation) Incident ticket registration and tracking Preparation of technical documentation Proposal of improvements and automation Updating the knowledge base Behavioral Profile Clear and concise communication Professional demeanor when facing adverse situations Adaptability to standards and processes Dynamism and user-focused service orientation Minimum Education Level: Bachelor's Degree