IT SUPPORT ANALYST I

Description

Job Summary: We are seeking an IT Support Analyst I to provide support, installation, and configuration of IT equipment and systems, incident analysis, and problem resolution. Key Highlights: 1. IT equipment and system support and configuration. 2. Incident analysis and diagnosis for problem resolution. 3. Hardware maintenance and advanced knowledge of Microsoft Windows environments. About the Opportunity **IT SUPPORT ANALYST I** * Working hours: 09:00 to 18:00, Monday to Friday (subject to change at the company's or client's discretion). Work location address: Jardim Pedro Goncalves, Taboão da Serra - SP Employment type: CLT. ️ What We Are Looking For: Education: Completed technical IT education (high school level) or completed or ongoing higher education in IT; Computer skills: Advanced; Language: Portuguese and technical English; Experience: 1 year; Core responsibilities (tasks): Support, installation, and configuration of new IT equipment, and reconfiguration of previously installed equipment; Incident analysis and diagnosis for problem resolution, occasionally in collaboration with vendors and other professionals; Support for installation and configuration of operating systems (MS-Windows 7/8/10/11 or their technological successors); Support for installation and configuration of native user tools on devices (MS-Office Professional, MS Outlook, web browsers) or cloud-based tools (Office 365, Teams, OneDrive); Installation of standard, client-approved, and client-provided market software (antivirus agents, PDF readers, plug-ins, etc.); Installation of specific applications or information systems, provided that procedures, manuals, or tutorials are supplied by PRODESP, and with vendor or developer assistance if required; Verification and identification of issues in cabling systems, and basic and occasional infrastructure network configuration and repairs—for example: crimping network cables and physical installation of access switches in racks (without configuration or programming); Registration, tracking, progress monitoring, and resolution of service requests in the incident management system adopted by the CONTRACTOR; Documenting procedures for resolving known incidents and problems; Maintaining an up-to-date knowledge base. Required Specific Knowledge, Certificates, and Certifications: Knowledge: Basic Linux operating systems; Knowledge: Advanced maintenance and configuration of Microsoft Windows 7 or later; Knowledge: Active Directory authentication technology; Knowledge: Office 365 and Office 2016 or later suite; Knowledge: Modem Desktop MD-100 (Microsoft 365); Knowledge: Computer networks, wired and wireless, TCP/IP protocol, wireless network encryption and security; Knowledge: Advanced hardware maintenance; Knowledge: Basic English for reading; Essential personal attributes for this position: Clear and objective oral and written communication. What We Offer: Salary: R$ 2.400,00 Meal allowance: R$30.00 per working day (20% PAT deduction); Transportation voucher (6% deduction); SESC membership; Life insurance; Health plan. GoGood Minimum Education Level: Higher Education