Customer Experience Assistant

Description

**Overview** Quattror stands out in the national and international markets for its quality, transparency, and optimization of time and costs in providing export, import, and general logistics services—including administration, coordination, monitoring, and execution of the entire process. We commit to meeting customer requirements and expectations while consistently ensuring adherence to pre-established deadlines. Our competitive advantage lies in owning a modern logistics complex and a strategically located facility—evident from the fact that within a 1,000 km radius, approximately 62% of Brazil’s GDP is concentrated, serving a consumer market of 80 million people. **About the Position** We are seeking an organized, discreet, and detail-oriented individual to join Quattror’s Customer Experience team. This role is responsible for ensuring the operational execution of customer delight and relationship-building initiatives, contributing to every customer interaction reflecting care, consistency, and excellence. This position is ideal for professionals who value organization, aesthetics, well-defined processes, and wish to build a career in Customer Experience. Ensure the operational execution of Customer Experience initiatives, guaranteeing standards, organization, and quality in delivering customer delight and relationship-building activities—thereby reinforcing brand experience consistency. **Summary of Key Responsibilities:** * Organize and assemble kits and institutional gifts; * Manage inventory and routine spreadsheets; * Support internal processes and prepare materials; * Generate shipping labels and track shipments; * Complete tracking records and monitoring spreadsheets; * Support curation of promotional items and sensory experiences. **Prerequisites** * Currently pursuing or holding a bachelor’s degree in Communication, Business Administration, Design, Public Relations, Marketing, Fashion, Events, or related fields; * Basic Excel proficiency; * Strong written communication skills. **Soft Skills** * Organization and responsibility in daily tasks; * Discretion and care in handling information; * Attention to detail; * Aesthetic sensitivity; * Ability to follow standards and processes; * Collaborative attitude; * Commitment to quality and deadlines. **Preferred Qualifications** * Experience organizing kits, events, or light logistics; * Affinity for hands-on work and visual attention to detail; * Interest in building a career in Customer Experience. **Work Model/Hours** * On-site * Monday to Thursday: 8:30 AM – 6:00 PM; Friday: 8:30 AM – 5:00 PM The Quattror Group believes that strengthening a feedback-driven culture and investing in employees’ professional development are essential pillars for fostering an enriching workplace conducive to both individual and collective growth. **Mission** To be an integral partner to our clients by delivering fast, high-quality, and innovative international trade solutions. **Vision** To be recognized by clients and partners as Brazil’s leading international trade company; To be acknowledged as a results generator for our clients, investors, and partners; To provide professional, intellectual, and financial development opportunities for our employees and partners. **Values** We are committed to speed and quality in decision-making, maintaining FOCUS on our clients’ results; We possess interdisciplinary training and leverage this advantage in planning integrated international trade solutions; We believe common sense and simplicity guide better than sophistication and complexity; We take no shortcuts. Integrity, hard work, and consistency are the foundation of our company. If you meet all the requirements listed above, don’t hesitate—apply now! **\#JoinQuattror!**