Job Summary: Customer service professional responsible for receiving, guiding, scheduling, and acquiring clients, as well as performing sales, negotiations, and administrative tasks. Key Highlights: 1. In-person and telephone customer service focused on the client 2. Administrative and sales responsibilities 3. Customer acquisition and social media management **Description**: Receives clients, clarifies doubts, and guides them regarding preparation for procedures; Provides customer service: in person, by telephone, and via WhatsApp; Schedules appointments, verifies and confirms procedure and evaluation schedules, and handles other matters requiring client contact; Acquires new clients and registers them in the system, scheduling new evaluations. Administrative tasks: Completing and updating registration data, signing contracts, opening support tickets, receiving goods, follow-up, sending emails, etc.; Client-related activities: customer service, sales negotiation, sending quotations, follow-ups, payment instructions, cancellations, unit transfers, etc.; Conducts sales and receives payments (online and/or in person) in accordance with commercial policy; Negotiates quotations for new clients in the absence of the Unit Manager. Informs all clients about Google/NPS evaluations, encouraging feedback to continuously improve our customer relationships; Posts Feed and Stories/Status on social media; Closes the unit’s cash register, collects and deposits cash (if applicable); Opens and/or closes the unit, following security protocols. **Requirements and Qualifications** * Experience with in-person and telephone customer service; * Experience in customer prospecting and partnerships; * Proficiency in social media; * Friendliness; * Organization; * Enjoyment of telephone conversations and communication via WhatsApp; * Residency near the neighborhood of São Miguel; * Completed High School education. Work Schedule: Monday to Friday, 10:24 AM to 7:00 PM; Saturdays, 10:00 AM to 5:00 PM. Employment Type: Full-time CLT contract Compensation: Starting from R$1.800,00 per month Benefits: * Meal allowance * Transportation allowance Selection Question(s): * Experience in Dental Clinics? * Do you reside near the neighborhood of São Miguel Paulista-SP? Education: * Completed High School (Mandatory) Experience: * Receptionist in Dental/Medical Clinics? (Mandatory) * Customer Service (Mandatory)
João Silva
Indeed · HR
João Silva
Indeed · HR
