Job Summary: Professional responsible for developing and implementing relationship strategies and managing communication workflows to optimize business performance and customer satisfaction. Key Highlights: 1. Lead squads to structure and design customer journeys. 2. Develop relationship strategies and performance optimization strategies. 3. Manage and analyze data for insights and continuous improvement. Description: * Proven experience in CRM, relationship management systems and controls is mandatory; * Strong communication and cross-functional team engagement skills; * Analytical capability, data interpretation, and structured diagnostics; * Advanced knowledge of agile methodologies/methods; * Advanced proficiency in Office suite and Office 365 (Excel, SharePoint, PowerPoint); * Ability to manipulate and analyze data to generate relevant insights (SQL and/or data tools); * Collaborative working style; * Sense of urgency and prioritization ability. * Develop and implement relationship strategies to improve customer journeys, optimize business performance, and enhance customer satisfaction; * Responsible for managing and governing all relationship workflows, ensuring optimal activation based on customer profile or situation; * Define methodologies and metrics to monitor performance, highlighting business impact and a continuous improvement plan; * Conduct analyses and diagnostics of relationship data to enable customer base segmentation, identify optimal approaches and communication channels; * Lead squads in structuring and designing customer journeys together with marketing, sales, IT, and other teams; * Ensure compliance with privacy regulations, data security requirements, and internal policies. 2512180202551925353
João Silva
Indeed · HR
João Silva
Indeed · HR
