E-commerce Coordinator

Description

Job Summary: Ensure sustainable growth of the online store, guaranteeing excellence in customer experience, operational efficiency, and continuous revenue conversion improvement. Key Highlights: 1. Work on the development and evolution of the e-commerce platform. 2. Focus on customer experience and continuous data-driven improvements. 3. Growth mindset and systemic perspective. **Job Mission** Ensure sustainable growth of the online store, guaranteeing excellence in customer experience, operational efficiency, and continuous revenue conversion improvement. **Responsibilities and Duties** **Main Responsibilities:** * Monitor and coordinate the development and evolution of the e-commerce platform. * Collaborate with the technology team on improvements, fixes, and new features. * Configure the online store according to contracts and customer profiles. * Develop and monitor customer service metrics. * Design customer service and post-sales workflows. * Ensure SLA compliance and quality in customer experience. * Directly engage with strategic customers when necessary. * Identify key pain points and transform feedback into improvements. * Ensure all orders placed on the store comply with contractual terms. * Monitor discrepancies among orders, contracts, and billing, acting preventively. * Propose workflow improvements and automated validations to mitigate errors. * Track metrics for avoided losses, order adjustments, and compliance. * Map and design new workflows (purchasing, payment, returns, customer service). * Integrate involved departments (Marketing, Technology, Logistics, Finance). * Implement continuous data-driven improvements. **Requirements and Qualifications** **Desired Profile:** * Strong analytical ability and data orientation. * Experience with e-commerce. * Ability to operate across strategic and operational levels. * Growth mindset. * Excellent communication skills and customer experience focus. * Hands-on profile with a systemic vision. **Academic Background:** * Business Administration * Marketing or Digital Marketing * Production Engineering * Information Systems or Information Technology * Digital Business Management / E-commerce * Logistics or Supply Chain * Postgraduate degree or specialization in **E-commerce, Digital Business, Digital Marketing, Business Intelligence, or Strategic Management** is considered a plus.