Unit Consultant

Description

Job Summary: Work as a Unit Consultant, ensuring excellence in customer service, acquiring new customers, and driving in-person traffic to the unit, with a focus on sales and organization. Key Highlights: 1. Customer service and relationship management 2. Acquisition of new customers and sales 3. Administrative tasks and unit organization You will serve as a Unit Consultant, ensuring excellent customer service, acquiring new customers, and driving in-person traffic to the unit. Responsibilities and Duties * Greet customers, clarify doubts, and guide them on preparation for procedures; * Customer service: in-person, telephone, and via WhatsApp; * Schedule sessions, verify and confirm procedure and evaluation calendars, as well as handle other matters requiring customer contact; * Acquire new customers and register them in the system; * Administrative tasks: completing and updating registration data, contract signing, opening support tickets, receiving goods, follow-ups, sending emails, etc.; * Customer interactions: service delivery, negotiation, sending quotations, follow-ups, payment guidance, cancellations, unit transfers, etc.; * Unit organization and maintenance of cleanliness; * Conduct sales and receive payments (online and/or in-person) according to commercial policy; * Perform evaluations for new customers in the absence of the Unit Manager and/or Laser Specialist; * Inform all customers about the NPS survey, encouraging feedback for continuous improvement of our customer relationships; * Close the unit’s cash register, collect and deposit cash (if applicable); * Open and/or close the unit, following security protocols. Requirements and Qualifications * Completed High School education; * Proficiency in Microsoft Office suite; * Experience in customer service and in-person/online sales; * Availability to work weekends on a rotating schedule. Employment Type: Full-time CLT Compensation: R$1.800,00 - R$2.100,00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal allowance * Food voucher * Transportation allowance Work Location: On-site