Implementation Supervision

Description

Job Summary: We are seeking an Expansion Supervisor to serve as a reference and support for the Implementation team, developing skills and ensuring process consistency. Key Highlights: 1. Leadership and development of implementation teams 2. Focus on continuous improvement and customer experience 3. A growth-oriented and innovative environment in the food service sector **We are looking for a new team member to join our Expansion team as an Expansion Supervisor!** Can you imagine being part of one of Brazil's largest technology companies for restaurants? We serve over **19,000 clients** nationwide and are the **market leader in cloud-based management software** for the foodservice industry! Additionally, we are one of iFood’s **Super Integrators**, delivering a complete solution — from **Point of Sale to Back Office**. Amazing, right? And there’s more: **iFood is our investor!** This means we are experiencing exponential and accelerated growth — which is why we seek people who share our energy, our drive to innovate, and our ambition to revolutionize the food service market, growing alongside us!  **Responsibilities and Duties** In this role, you will act as a reference and support for the Implementation team regarding processes, market, customers, and company culture. Additionally, you will monitor and develop each team member’s individual skills, ensuring consistent execution of processes aligned with defined strategies. **Your day-to-day responsibilities will include:** * Serving as a role model and elevating the team’s standards * Sharing knowledge and developing the team * Providing operational support for questions and issues * Executing engagement initiatives * Ensuring process consistency by monitoring implementation operations * Tracking metrics and KPIs for the area and implementing actions to maintain or improve indicators, aligning them with strategy * Pursuing efficiency, scalability, and continuous improvement through quality-focused initiatives and enhancements to customer experience * Monitoring activities * Tracking contact cadence and pipeline organization * Supporting the development of study materials, training programs, process documentation, playbooks, and PDI content for the team * Participating in recruitment, onboarding, and ramp-up of new team members * Conducting management processes such as 1:1 meetings and periodic, well-documented feedback sessions * Conducting weekly follow-ups (FUPs) with coordination, proactively and analytically presenting team metrics and identifying potential gaps requiring correction * Driving continuous improvement across the entire implementation workflow, focused on delivering an appropriate experience for our new customers * Staying constantly active, pursuing ongoing evolution and maintaining curiosity to learn * Collaborating effectively within the team, fostering cooperation and collaboration among direct reports, peers, and other departments **Requirements and Qualifications** **What We Expect From You** * \+1 year of people management experience; * \+4 years of direct experience in implementation or related areas; * Completed or ongoing undergraduate degree in Business Administration, Commercial Management, Management Processes, Marketing, or related fields; * Advanced Excel proficiency; * Analytical ability focused on data; * Experience managing metrics (OKRs, KPIs); * Energetic, organized, and disciplined personality; * Knowledge of and/or experience in customer journey mapping; * Strong verbal and written communication skills; * Strong teamwork capability and ability to build solid, trusting relationships; * High delivery energy and results orientation; * Pursuit of efficiency, scalability, and continuous improvement; * Ability to quickly unblock projects; * Persistence when facing obstacles; * Not intimidated by large challenges; * Balanced risk vs. impact assessment; * Customer-centric decision-making; * Creation of an environment of trust and collaboration; * Frequent, structured feedback delivery with proper recording in tracking tools; * Availability for on-site work in São Leopoldo/RS. **What Will Set You Apart Here** * Proficiency with tools such as Jira, Asana, Monday, or similar; * Knowledge of and/or experience with SaaS metrics; * Experience in the food industry; * Experience in process improvement (Lean, Six Sigma, automation); * Familiarity with automation and integration tools (APIs, Zapier, HubSpot, etc.); * Knowledge of FVA (First Value Activation) and onboarding metrics. **Additional Information** **Liked it? Calm down — there’s more!** Here, you’ll also enjoy: **PJ Contract** with **30 paid days of rest** **Health insurance with 100% company-paid monthly fee** *(for PJ after 6 months)* **Dental plan** *(for PJ after 6 months)* **Life insurance** **** **Complete equipment kit** **Home Office Allowance \- R$180.00/month** **Birthday Day Off** **Gympass discount** **No dress code** — just be yourself! **Extended maternity and paternity leave** We are a SaaS technology company and the **Brazilian market leader in food service management solutions**. More than just software, we are strategic partners to over **15,000 establishments**, helping each business optimize processes, reduce costs, and increase sales. **We’re passionate about simplifying life for those working daily in restaurants — and we do so through agility, intelligence, and education!** We operate **comprehensively**, integrating all management needs into a single platform and accelerating the digital transformation of restaurants, bars, and delivery services across the country. We are **backed by iFood**, and are growing rapidly, empowering thousands of operations. Here, you’ll find a team passionate about technology, autonomy, and innovation — delivering real impact in our customers’ day-to-day operations. If you’re looking for **challenges**, **growth**, and the chance to help **build something big**, **Saipos** is **your place!**