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Job Summary: Join a team that values continuous growth and strives for excellence in customer service across multiple fronts, managing data and optimizing processes. Key Highlights: 1. Opportunity to work with customer service recognized as EXCELENT. 2. A company that invests in professional training and development. 3. A culture that values and recognizes employees. Hi! Have you ever imagined working with customer service for clients across various regions of Brazil—and having your service recognized as EXCELENT? If yes, apply now and become part of this team! At CSU, your growth is constant! **Responsibilities and Duties** **Main Responsibilities:** * Managing spreadsheets, reports, and daily numerical analysis; * Supporting management (CSU and Ticket) and operational teams; * Participating in meetings to discuss workflows for new activities, process adjustments, and development of new support materials; * Acting as the focal point for alignment with teams and conducting monthly on-site follow-ups. **Requirements and Qualifications** * Prior experience in customer service via **chat, call centers, and e-mails**, and telephone support; * Minimum of **1 year of experience** working in **Backoffice**; * Minimum age of **18 years**; * Currently pursuing or having completed a **Bachelor's degree**; * Proficiency in **computer fundamentals**; * Eligibility criteria will be assessed based on quarterly performance evaluation scores. * **Attention:** **In the referral field, enter your supervisor/manager's e-mail address** **(failure to comply may result in disqualification from the process)** **What CSU DX Does** Every company wants to deliver an outstanding customer experience. To achieve this, leveraging technology to make operations efficient and personalized is essential. CSU DX specializes in enhancing the customer experience (CX) at every stage—whether for businesses (B2B) or end consumers (B2C). We support interactions from the very first contact, across any channel used, delivering personalized, high-quality service. Our secure systems reduce costs and support more accurate business decision-making. **EXPLORE OUR OPPORTUNITIES** **Who Are Our Clients?** CSU DX serves a broad range of industry verticals, offering customized and efficient solutions across diverse areas: * **Customer Service Centers (SAC):** We develop systems and strategies to optimize SAC operations, enabling fast, effective, and personalized service. This includes intelligent chatbots, integrated data systems for rapid issue resolution, and feedback analysis for continuous improvement. * **Inbound Support:** For companies handling high volumes of incoming calls, we offer solutions ensuring quality service and reduced customer wait times. * **Backoffice:** Automating processes and implementing efficient backoffice systems is fundamental to improving productivity and operational quality. We develop solutions to accelerate administrative tasks and ensure secure data integration. * **Sales:** In the sales segment, we provide tools and strategies to boost both online and offline sales—integrating e-commerce platforms, developing sales applications, and implementing lead management and CRM systems. * **Social Media:** Digital presence is essential today. We assist companies in effectively managing their social media—engaging with customers, providing online support, and monitoring brand reputation across social networks. * **Fraud Prevention:** This area focuses on identifying and mitigating risks associated with fraudulent activities that could impact the customer experience. It involves using advanced technologies and analytics to detect suspicious patterns, thereby protecting both the company and its customers against financial or identity fraud. * **Analytics and Exchange:** Here, professionals analyze detailed data about customer behavior and interactions. Such analysis delivers valuable insights to enhance customer experience, optimize processes, and personalize services according to individual preferences and needs. * **Curation:** The curation team is responsible for selecting, organizing, and presenting relevant, high-quality content, products, or services to customers. This ensures the company delivers a consistent and enjoyable experience, helping customers easily find what they want and need. **Our Purpose** At CSU DX, we do not merely offer career opportunities—we cultivate a culture of appreciation and recognition. We believe that, together, we can achieve great accomplishments and grow both professionally and as a company. CSU DX’s success is directly linked to the growth and evolution of our employees. Therefore, we invest in training programs, specialized courses, and mentoring to help our employees reach their full potential.
