Commercial Agent

Description

Job Summary: We are looking for proactive, engaged, and results-driven individuals to work in customer service, customer loyalty, and offering banking products and services. Key Highlights: 1. Customer loyalty and relationship management 2. Opportunity to join one of the Best Companies to Work For 3. Public service and sales-oriented profile Now is your chance to experience what it means to be part of one of the Best Companies to Work For! We are seeking individuals who enjoy challenges, have passion in their eyes, high engagement, strong communication skills, proactivity, and a results orientation. **Work Schedule:** 6 hours per day (Monday to Friday); availability for overtime and full dedication required. **Job Location:** Fully on-site position in Goiânia \- GO (Campinas district). **Salary:** R$3\.081,95; after 3 months R$3\.378,82 \+ Campaign commissions \+ Profit and Results Sharing. BENEFITS Meal allowance and food allowance (approximately R$2\.100,00\) Health insurance Dental insurance Transportation voucher Childcare / babysitter allowance Educational scholarship allowance Private pension plan Gympass My Well-being Program Mercantil partnership benefits Rewards package Attendance bonus day off Discounts on Mercantil products and services And more. RESPONSIBILITIES AND DUTIES Conduct initial screening and direct customers to appropriate service based on their needs. Foster customer loyalty by offering the option to receive benefits via checking account, explaining the advantages of being a Mercantil customer. Carry out checking account opening procedures. Assist customers in using self-service channels, guiding them on how to use these channels and offering available products and services according to their profiles. Periodically contact customers identified in Commercial Actions via telephone—those with profiles suitable for acquiring bank products and services—and record contact information and outcomes in the CRM. Offer products and services to customers in accordance with Suitability guidelines; support execution of commercial tasks that enable routine activities at Mercantil Bank service points. REQUIREMENTS AND QUALIFICATIONS Completed or currently pursuing a bachelor’s degree (from the 1st semester onward) in Administration, Accounting, Economics, Engineering, Communications, Commercial Management, Marketing, Finance, or Technology programs related to business fields; Experience in public-facing roles; Sales-oriented profile with prior experience in commercial areas; Basic knowledge of Word, Excel, and internet usage. **Desirable but not mandatory:** CPA\-10, CPA\-20 All our job openings are also open to persons with disabilities (PCDs). No one is left behind here! WHO WE ARE We are the leading financial ecosystem for customers aged 50 and above. With 80 years of history, we increasingly focus on technology and expanding our service offerings to deliver an outstanding banking relationship experience. Loan origination and INSS benefit payments stand out as key aspects of our operations. And those great ideas? They have room here. After all, differences add up, and people drive us forward. We value balanced well-being, promote inclusion and diversity, and operate as a simple, approachable bank. \#JOINMERCANTIL **Minimum Education Level:** Bachelor’s Degree