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Job Summary: The professional will provide technical support for CRM operations, executing campaigns, optimizing relationship workflows, and developing segmentation. Key Highlights: 1. Technical support for CRM operations 2. Creation and optimization of relationship workflows and customer journeys 3. Development of data segmentation and databases **Address** São Paulo, SP **What is the work environment like?** **\#JoinDPSP** At Grupo DPSP (stores, corporate offices, and distribution centers), health comes first — with this purpose, we care daily for millions of Brazilians. We uphold ethics, respect, and excellence to become our customers’ and employees’ top choice. And now, beyond being our customer, you have the opportunity to join our team! **What is the work environment like here:** At DPSP (stores, corporate offices, and distribution centers), we foster a dynamic and collaborative environment where cross-departmental integration is essential for outstanding results. More than equality, we pursue equity: Here, everyone has space to be authentic, regardless of gender, ethnicity, race, sexual orientation, creed, or disability. We emphasize that all our positions are open to people with disabilities (PCD). **Employment Type:** CLT; **Working Hours:** Monday to Friday, from 08:00 to 17:48 (**Fully on-site**, with flexible hours); **Work Location:** Headquarters \- Vila Leopoldina (near Parque Vila Lobos / Vila Lobos\-Jaguaré Station). *Grupo DPSP values your Privacy and the Protection of your personal data. For questions regarding personal data handling during recruitment and selection, please consult our Candidate Privacy Notice:* *https://dpo.privacytools.com.br/policy\-view/zGOMqr6g4/0/policy/pt\_BR?s\=1726164242778* **Job Responsibilities** **RESPONSIBILITIES:** * Provide technical support for CRM operations, ensuring campaign and journey execution across email marketing, SMS, push notifications, and WhatsApp channels; * Create, configure, and optimize relationship workflows, automated journeys, and custom flows according to Campaigns team requirements; * Develop segmentation, filters, SQL queries, and databases to ensure relevant and targeted communications to the right audience; * Maintain, enhance, and configure CRM tools, contributing to automation and operational efficiency; * Use AMPscript for content personalization, dynamic variables, and automation; * Conduct A/B testing, QA, validation, monitoring, and performance analysis of campaigns; * Support rapid resolution of technical and operational issues, focusing on solutions; * Collaborate continuously with IT teams to support integrations, data structuring, and technical improvements; * Contribute innovative proposals and continuous improvements to CRM processes and solutions; **Requirements** **REQUIREMENTS:** * Currently pursuing or completed Bachelor’s degree in Marketing, Technology, or related fields; * Practical experience with tools: Journey Builder, Automation Studio, Email Studio, Mobile Studio, and Content Builder. * Experience with relationship workflows, automation, and multichannel campaigns. * Prior experience with Salesforce Marketing Cloud; * Experience managing contact lists (Data Extensions) and segmentation via Query Studio and filters; * SQL knowledge for building queries and segmentation within the platform; * Familiarity with AMPscript for communication personalization; * Experience with QA, testing, and campaign validation; * Basic understanding of data management, segmentation, and integrations (FTP and/or API); **PREFERRED QUALIFICATIONS:** * Knowledge of Salesforce Marketing Cloud implementation; * Official Salesforce Marketing Cloud certification (Email Specialist or Consultant); * Programming language knowledge, such as JavaScript, or deeper AMPscript expertise; * Prior experience working in technical CRM or campaign teams; **Benefits** * Gym / Sports Activities * Medical Assistance * Dental Assistance * Bicycle Parking * Product Discounts * Parking * Shuttle Service * Flexible Working Hours * Life Insurance * Corporate University * Meal Allowance * Transportation Allowance **Additional Notes and/or Benefits** Position also open to People with Disabilities DPSP Basket PPR **About the Organization** We have been part of Brazilians’ daily lives for **over 130 years**. Our story as **Grupo DPSP began in 2011**, with the merger of these pharmacy chains. Since then, our **30,000+ employees** have been writing new chapters of this story every day — delivering health solutions to thousands of people visiting our **1,600+ stores** and **6 distribution centers**, spread across **9 Brazilian states and the Federal District**. **And this is only the beginning!** **Why work with us?** At Grupo DPSP (stores, corporate offices, and distribution centers), health comes first — with this purpose, we care daily for millions of Brazilians. We uphold ethics, respect, and excellence to become our customers’ and employees’ top choice. And now, beyond being our customer, you have the opportunity to join our team! What is the work environment like here: At DPSP (stores, corporate offices, and distribution centers), we foster a dynamic and collaborative environment where cross-departmental integration is essential for outstanding results. More than equality, we pursue equity: Here, everyone has space to be authentic, regardless of gender, ethnicity, race, sexual orientation, creed, or disability. We emphasize that all our positions are open to people with disabilities (PCD).
