Quality Assistant

Description

Job Summary: The Quality Assistant supports the development and review of procedures, ensuring smooth operation of the quality department within a collaborative environment. Key Highlights: 1. Support the implementation and maintenance of quality processes. 2. Contribute to the continuous improvement of processes and identify opportunities. 3. Ability to work effectively in a team and maintain a collaborative attitude. The Quality Assistant is the professional responsible for developing and reviewing procedures to ensure smooth operation of the quality department. At our company, we value employee growth and development, believing that individual success directly contributes to organizational results. We operate with ethics, transparency, and quality, prioritizing a collaborative work environment and delivering excellent service to our customers. **Responsibilities and Duties** * Support the implementation and maintenance of processes according to internal quality standards; * Assist in organizing and updating documents, records, and internal controls of the department; * Support internal audit activities and monitoring of quality indicators; * Contribute to the continuous improvement of processes by identifying opportunities and reporting non-conformities; * Collaborate with the team in preparing and monitoring internal training and quality-related certifications; * Support communication of standards, procedures, and best practices to other employees; * Participate in collecting and consolidating departmental indicators and reports. **Requirements and Qualifications** * Completed High School education; * Interest in learning and supporting quality and continuous improvement routines; * Organizational skills, attention to detail, and responsibility regarding deadlines; * Strong verbal and written communication skills; * Ability to work effectively in a team and maintain a collaborative attitude; * Proficiency in basic computer tools (Microsoft Office suite). **Preferred Qualifications (not mandatory):** * Prior experience in quality processes, audits, or related administrative routines; * Experience with performance indicators or quality reports; * Knowledge of ISO standards or internal certifications. We are the Master Correspondent of Banco do Estado de Sergipe (Banese), developing solutions and facilitating the financial lives of our customers and partners. Through Banese Points, we offer services such as: Bill payments; Payroll-deducted loans for public servants; Banese Card; Insurance; Capitalization; Banking transactions; and other activities.