Receptionist

Description

Job Summary: Professional responsible for customer service, performing registrations, reports, telephone assistance, accommodation sales, check-in/out, and guest assistance. Key Highlights: 1. Customer service and guest support 2. Management of records, reports, and communication 3. Responsibility for check-in/out and accommodation sales * Read and sign the department's Incident Logbook daily, recording relevant events that occurred during the shift and following up on pending items; * Read and reply to e-mails; * Perform sector-related registrations and reports; * Address inquiries regarding services offered by the establishment, fulfilling all guest requests; * Answer phone calls to resolve inquiries, provide guidance, or transfer extensions to ensure smooth internal and external communication; * Conduct accommodation sales at the front desk and via telephone; * Monitor guests' stays; * Check daily occupancy of the establishment; * Register guest arrivals (check-in) and process departures (check-out), including charging applicable rates and consumption fees — minibar and convenience store; * Receive and deliver packages for staff and guests, as well as record and relay messages; Requirements: * At least one year of customer service experience is preferred; * Familiarity with the Desbravador System. Benefits: * Salary: R$ 2.400,00; * Meal Allowance (IFood Card); * Health Insurance; * Santa Casa Dental Plan (after probation period); * Transportation Allowance; * Birthday Day Off. Working Hours: * Rotating Schedule 6x1 — 6 working days followed by 1 day off, scheduled in advance; * 1 Sunday off per month