Technical Support Consultant

Description

Job Summary: Technical Support Consultant responsible for customer service, remote and on-site technical support, manual development, commercial team support, and service recordkeeping. Key Highlights: 1. Multi-channel customer service and comprehensive technical support 2. Technical content creation and commercial support 3. Experience with automotive equipment and electronics Technical Support Consultant Responsibilities: Customer service via phone, WhatsApp, email, or CRM; remote and on-site technical support; development of manuals, videos, and tutorials; technical support to the commercial team; service recordkeeping and feedback to R\&D. Requirements: Technical education in Mechatronics, Electronics, or related fields; experience with automotive equipment (scanners, lifts, wheel balancers, etc.); knowledge of automotive electrical/electronic systems and CAN/OBD protocols; proficiency with remote support tools and CRM; technical English (preferred). Benefits: Transportation allowance (6%) \+ Meal voucher (R$ 37/day) \+ Food allowance (after probation period). Mon–Thu: 8:00 AM–6:00 PM Fri: 8:00 AM–5:00 PM São Bernardo do Campo – SP Minimum Education: Technical Course Desired Education: Mechatronics, Technical Course