TECHNICAL SUPPORT ANALYST

Description

Job Summary: Technical Support Analyst for first-level support, issue diagnosis, and platform usage assistance, including ticket registration and tracking. Key Highlights: 1. First-level technical support to customers 2. Diagnosis and analysis of platform issues 3. Assistance in platform usage and validation of its functionality Human Resources Consulting is seeking a Technical Support Analyst in Jundiaí. Jund Empregos is a platform dedicated to job placement in the Jundiaí region, offering services to connect job seekers and companies seeking talent. **Responsibilities:** Provide first-level technical support to customers via chat, phone, or ticketing system. Diagnose initial issues on the Fastway platform. Assist customers with platform usage. Analyze incidents. Perform call testing and platform functionality validation. Analyze basic system logs to identify failures. Register and track technical tickets until resolution. Previous experience as a Technical Support Specialist, Technical Support Technician, Help Desk Analyst, or Support Consultant may indicate alignment with some responsibilities of this position. Bachelor's degree in progress Required experience **Compensation and Benefits:** * Salary: 2\.632,00 * Benefits disclosed during the interview stage. **Additional Information:** * Employment Type: Permanent \- On-site. * Duration: Full-time * Working Hours: Monday to Friday, from 08:00 to 17:00, or from 09:00 to 18:00\.