Support Technician

Description

**Junior Support Technician \| Braga Soluções em TI** Since 1999, Braga Soluções em TI has provided customized and effective services and products to clients across diverse sectors. We are seeking a Junior Support Technician to work in a corporate environment, focusing on user support, technical assistance, and supporting IT infrastructure routines. **Responsibilities:** * Provide technical support to users, both remotely and on-site; * Handle and track tickets/service requests; * Perform hardware and software troubleshooting; * Support Windows 10 and 11 operating systems; * Diagnose and replace hardware components; * Assist with basic networking tasks (TCP/IP, DNS, and DHCP); * Support user and permission administration; * Document support interactions and technical procedures; * Escalate incidents when necessary; * Organize and monitor the service request queue; * Collaborate with the IT team to resolve incidents and drive continuous improvement. **Requirements:** * Technical or undergraduate degree in IT (in progress or completed); * Experience in technical support and user assistance; * Knowledge of Windows 10 and 11; * Basic hardware knowledge; * Basic networking knowledge (TCP/IP, DNS, and DHCP); * Experience with troubleshooting and service request management. **Advantages:** * Knowledge of Active Directory (users, permissions, and GPO); * Knowledge of Microsoft 365 (Exchange, Teams, and SharePoint); * Basic knowledge of Windows Server; * Familiarity with PowerShell for simple scripting. **Behavioral Profile:** * Strong communication skills and empathy in user interactions; * Organization and accountability in ticket management; * Proactivity and sense of urgency; * Teamwork and collaborative support; * Focus on problem resolution within SLA; * Interest in learning new technologies and professional development. Compensation: R$2\.557,59 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Work location: On-site