At Greenn, going beyond has never meant doing more for the sake of it. It means having the curiosity to learn, the courage to question, the openness to see new possibilities, and the will to evolve continuously. It is believing that there is always a better way to build, collaborate, and generate impact. We are a technology company that develops a complete ecosystem to drive the digital products market. We help experts, content creators, and entrepreneurs transform knowledge into business, offering solutions that simplify sales, payments, and the management of their digital products. And we know that no technology does this alone. That is why, here, you are not just a number. We value people who share knowledge, propose improvements, and see every challenge as an opportunity to evolve. If you believe in this way of thinking, Greenn might be the right place for you. **Mission** ---------- Act as the point of contact between Greenn and our customers, ensuring agile, clear, and effective service. The person will be responsible for understanding customer needs, resolving doubts and problems, following up on incidents until their resolution, and contributing to an increasingly better experience. Part of the routine will also be using technology and Artificial Intelligence to make service more efficient, support problem resolution, and continuously improve how demands are handled. **Responsibilities** --------------------- * Provide customer service via chat and video calls; * Understand customer needs and seek solutions in an agile, clear, and close manner; * Investigate and resolve doubts, problems, and possible bugs in the system, directing to the responsible areas when necessary; * Register, follow up on, and return incidents until their resolution; * Maintain continuous communication with the customer during the progress of requests; * Monitor response time and act to ensure agility in service; * Observe customer satisfaction levels and identify opportunities for improvement in the experience; * Create and update support materials, guidelines, and content that contribute to resolving doubts; * Use Artificial Intelligence and other technology tools to optimize routines, seek information, structure responses, create materials, and increase service efficiency; * Identify opportunities for improvement in processes and propose new ways to make service simpler, more agile, and efficient. **Requirements** -------------- * Good written and verbal communication; * Ease with technology, the internet, and digital tools; * Fluency in the use of Artificial Intelligence tools, using\-them in a practical and recurrent way to optimize activities, solve problems, and increase productivity; * Curious, proactive profile with ease in learning new tools and processes; * Ability to analyze situations, seek solutions, and take initiative in the face of problems; * Completed High School; * Experience with customer service will be considered a differential.
João Silva
Indeed · HR
João Silva
Indeed · HR
